March 2024 by Axie Ax
Make sure to double-check your receipt before you leave the shop as I was charged £24 for nothing. Be aware!Went back for refund as I checked the receipt home and they didn't even apologize for their mistakes! Horrible customer service from Manager!
February 2024 by Sebastian
Nothing extraordinary or special.
November 2023 by Safa Akbur
Come here quite often to buy gift cards and bags ??
November 2023 by Adnan Banni
Hi there .today evening I was there for shopping some items some ladies ware good but one casher she wasn't nice (arrogant) I hope she ll improve her behaviour to be better
August 2023 by Pargul
I have been served by a young man called Enes. he is wonderful and a great value for WHS Brent Cross store. Thanks Enes for being kind, helpful with your amazing attitude..!!!
August 2023 by Moira Godman
The lady on tills would only help me on the self service till after another customer questioned her about me standing there for at least ten minutes. She, instead of fixing the issue on my till, insisted I take all my items over to where she sat, leaving the till unusable for anyone to else.
July 2023 by ZeDKaT456
Good shop for birthday cards, gift cards, books, magazines and stationery, they have a lot of other items but these are the main ones that they seem to stock.
November 2022 by Susan Outram
Personally, I had a really bad experience there today. The guy who served me did not give me a receipt and, as I had bought a present for someone, I requested a receipt. I was told that this would take 15 minutes! When I explained that I was in a hurry and that I did not have 15 minutes to wait, I was ridiculed by this male member of staff and another male customer in the shop as if I was being somehow awkward. I found the whole experience to be extremely patronising and the member of staff, having been pretty unpleasant, then told me to 'have a nice day' whilst laughing at me. Really !!!! Avoid this shop if you can.
October 2022 by Magda
Zero point for Brent Cross store , very bad service , one girl working there just laughing from customers .
October 2022 by Vanessa lol
Very bad service, staff unhelpful
January 2022 by Richard Li
Good selection of stationary and calendar diaries. Lots of cards to choose from.
December 2021 by S Green
Awful, if I could give zero stars I would.The prices are extortionate and the level of service very poor.Self-service tills not working. A single cashier despite a very long queue who expected already delayed customers to return items to shelves. Other staff seemed more interested in stacking already full shelves than taking customers money.Get your act together WH Smith.
November 2021 by Coral
Very weird and unprofessional vibe from the people that work here. Some basic customer service could go a long way.
July 2021 by Ahmed A
This is one of the largest WHSmith stores you can find in London. There are thousands of books and magazines to choose from and they also have pretty much every piece of stationary available. The only negative would be the pricing. Most of their stock is overpriced and can be found much cheaper online. I mainly shop here because of the convenience.
January 2021 by Noor Zaidi
Literally all the best stationary, only problem is it's crazy expensive. We bought for 8 people and it went over £1600... sheesh
