December 2023 by J B
I find the staff extremely pleasant people, better than High Road post office. Long waiting times though.
May 2023 by Tony Melvin
Walked in Hayes WHsmith branch this afternoon to purchase a small book...I felt I disturbed the staff behind the counter.. she was busy on her phone no acknowledgement from her when I said "could I pay for this" she took the little book to scan while still looking at her phone gave her the money while giving me the change again she was looking into her phone.. no thankyou not a word... customer service is just not for her..
July 2022 by Humayun Kabir
Every thing is so expensive here!!
April 2022 by Bella Schnee
Very bad experience. Please don't be fooled. False opening time, bad staffs' attitude. The Google map said the closing time of this WHSmith is 17:30, but it was closed when I got there at 17:00.Many people waited outside for a long time. We try to talk to the staffs inside many times but the staffs were so impatient and didn't let us in without any explanation! Then more and more people came and the staffs just watched us waiting at the door and totally ignored us.Because the post office is inside, I took very heavy parcels and walked a long time there. Finally, l had to bring them back home. Many people are in the same situation and the staffs are very indifferent and impatient. That's why we got angry.If you want to close early, please updates in time on Google map instead of being so rudekeeping a lot of people coming there and waiting a long time without no explanation only disrespectful neglect. It is just a waste of people's trust and time and totally unreasonable and dishonest.
October 2021 by Thomas Babayode
Great staff and good service. There was a queue, but it was quick moving. I used the post office at the back. Now they have an automated self service and a lady there to assist in getting people to use it.
July 2021 by Mark Watling
Never answers the phone, why list the number.
July 2021 by Hassan Raza
WH Staff was very helpful and showed willingness to help through out. She also went extra mile to help. Unfortunately don't have her name but I visited them today around 1 pm.
July 2021 by Maliha Ali
Bad staff i visit yesterday to buy books for my kids.I was at shop at sharp 17:00 but the staff did not let me in and said no more customers it was very rude of staff as shop closing time is 17:30.
January 2021 by Michelle J
Post office Staff are rude and unfriendly, waiting time is horrendous because half the time they are busy chatting to each other
September 2020 by O Burkett
APPALLING SERVICE!! 2 people only to serve a queue of over 20 people when I arrived and more adding. Then there was 1 as the other girl needed to come out and help people to work the machines available for postage which shortened the queue. It's not these 2 girls that are at fault it's the management who are at fault and these managers should be sacked!. They are not fit for purpose! I would not give any star rating if I didn't have to.
July 2019 by Speedy Speedy
Staff is very very slow and some time only one counter is open there is always a long queue.
July 2019 by gurdeep Chauhan
Whsmith with a post office in the backThis is hayes branch
July 2019 by Elizabeth Adby
Very busy post office
July 2019 by Mehmet Tunc
Short staff at post office
July 2019 by Sandeep Josan
This shop more looks like crowded because there is a post office as well so there is not enough space to people coming and going.
