August 2023 by sushma bhandari
I like the way they treat us and examine the eyes. Hope you guys go to the vision express and collect your experience
August 2023 by Salma Kenyon
I was served by Mona.she was brilliant.kind and very understanding and polite.and also very patient.
August 2023 by Leslie Claxton
Everything went smoothly, staff very helpful and pleasant and knew their stuff
July 2023 by Valerie Pumfrey
Treated professionally with care and making sure that I felt comfortable at All stages.
May 2023 by Mandeep Kalsi
Extremely professional, defo come again. Keep up the good work. ??But give the place a clean ??
February 2023 by Claire Fleming
The lady's name was Sharon that served us she's very knowledgeable and had excellent customer service skills I would only c her and have recommended her to friends and family over r all a great experience at yeading opticians
January 2023 by Lisa Alfred
This was my first visit to vision express. Very friendly caring staff the optician took take time to explain about the eye test and what I needed to enhance the health of my eyes. I really didn't expect this quality excellent service I have gone to other optician before but my sister recommended vision express in yeading and I can say that now I feel that my eyes have been properly checked. Very good service which I recommend to all my family and friends to go to vision express in yeading. Thank you all for doing such a good caring job.
December 2022 by Owen O'sullivan
10/10 . All the staff were very helpful and really friendly. The optician was great at explaining all the procedures from eye to glaucoma testing. ???
November 2022 by David Williams
I have spent £200 on a pair of glasses that you supplied a couple of years ago and have sent you the frame for knew lenses you returned them with knew lenses for another £200 I returned them because of. I'll fitting lenses and I now find I have poor quality fitting lenses that I don't feel the prescription is correct and I can't get the prescription you have given my lenses due to your rubbish website so I will have to go and let trust pilot know that "a few years ago I paid £300 odd for two pairs of glasses which I was happy with and recently had a new eye test at the same place and needed a new prescription which I can't have because your website makes it impossible to receive and I am left with two pairs of glasses which are no good,and will have to get a new eye test for the correct perscription to get the old frames upgraded.
November 2022 by Tina Byrne
The option that did my eye test was so helpfull and explained everything in great detail and the staff were really helpfull and friendly if I had to rate vision express 1/10 I would rate them 11 thankyou vision express.
November 2022 by dhaval patel
I went for an eye test on 9th Feb 2022. I was promptly acknowledged by very friendly team member and was taken for pre screening straight away.Eye test was done quickly but in detail and optician Shakshi was very knowledge and helpful.Will surely recommend this branch.
November 2022 by Peter Lumsden
Very friendly staff. Especially sharon. She knew the answer to all my questions. She is an asset to your company. Very happy with our experience
November 2022 by Shouk S
Came in to see some glasses i had seen online, however I didn't like how they were on. I did receive excellent customer service from Sharon who was very helpful, thank you
November 2022 by James Harrington
Bought a pair of varifocals about a year ago now. They were expensive frames.When I put them on I explained that my vision was blurred at distance.I was told I would get used to them.I had worn varifocals previously and don't believe that was the case. The frames were too small for varifocals I believe.I also paid extra to have better lateral vision In truth It didn't seem any different from previous pairs. Beware before buying any extras that may not be necessary and might be a con.
November 2022 by Tamás Orbán
Unfortunately I couldn't recommend this store. I needed new glasses to read. So I turned to them. Went through the necessary tests and chose a relatively good frame although there was only two which was acceptable for me. (but this is my problem) I was promised I'll get a text message when my glasses arrive to the shop. This never happened.I showed up on 19/02/2022 at 9am when the shop had to be open. At 9:15 someone appeared who had the key to the ready-to-wear glasses cabinet. I got the glasses to try. They couldn't be worn. The lens were so thick that the pad arms couldn't be adjust to the necessary width. The lady there offered me to make the lens thiner for extra money. I asked her why didn't tell me when I ordered the glasses that this will be the problem. Finally she said I can choose another frame and they will make a new pair of lens into it. Of course at full price. I felt cheated, or at least was not informed enough. So I changed my mind and wanted full refund. I got it immediately. But they wasted my time.Previously I was in an other Vision Express shop where they were very helpful.
