March 2024 by Ranjit Kalyan
My Experience today is just as bad as any other west london supadrugs....but today, young girl with a headscarf, did not acknowledge me as a customer. I said hello as I put my products down, no response, she scanned my 3 products, told me the price in a rude way. This was when I realised I'm going to get the same treatment I always get. I asked if there was any membership offers on the products I bought, she did not speak...just a no no by head movement and not even looking in my direction. What is wrong with people today. I was not even asked if I needed a bag. I'm going to be putting alot of negative experiences on Google as this is all I see. I hope supadrugs in hayes town do talk to there staff about customer service, this is not the 1st time. I understand you have a very mixed cultural background of people locally, but the ones that do come in and greet the staff...you expect the same back....what wrong with you all.
November 2023 by kannan samynathan
KEY NOTE TO ALL:Based on Google timing, last Thursday I went to this pharmacy by 6.05 pm and the pharmacy was closed when I checked with the security staff she said the pharmacy will close at 6 PM. So the timing specified in Google 6.30 on Thursday is Wrong, if you plan to visit this pharmacy after 6 pm please check before you visit.Recently I started to get my prescribed medicines here. Kind staff and clean place. I will keep continue to buy medicines from here.
October 2023 by Santiago Pilgrim
Manager seemed to think I could return an item with receipt and no box to another store. Went there and found out you can't. More training required.
April 2023 by Samina Tamot
The staff in hayes in makeup aisle is very rude. This is the second time both time the staffs were rude. I went there to buy some stuff but this particular lady reacted as I was there damage the product. However I was just checking the shades of tester. Noone will buy it without checking the shades. I am sorry but I am never going back there. Worst staffs for someone selling makeup products.
April 2023 by Sameena Tamrakar
The staff in hayes in makeup aisle is very rude. This is the second time both time the staffs were rude. I went there to buy some stuff but this particular lady reacted as I was there damage the product. However I was just checking the shades of tester. Noone will buy it without checking the shades. I am sorry but I am never going back there. Worst staffs for someone selling makeup products.
April 2023 by Irene Vas
Whenever I go to shop in this stores? I always have to wait in the long queue.. where only one staff member serves? always there is a short of staff in this stores?
December 2022 by deeqo Mahamed
Staff extremely unfriendly and unhelpful when I ask them to help me find an item but friendly to other customers of a certain colour. I'm certain I will not be returning and will be telling friends and families about this unfortunate incident, this is a lesson to the staff they should learn customer services and manners and the manager wasn't even there for me to report this incidents.
December 2022 by idil amazing
Team manager disrespectful and intolerable, was dictating the staffs rude behaviour and the woman who was in the makeup aisle was following me and when i asked her a question about the product she didnt even know, they should learn manners and how to treat customers.
November 2022 by miss blogger
disgusting staff saw a segregation between how I was treated from others
October 2022 by Luliya jemal
I?ll be going further with this but I do not recommend this Superdrug at all. The security guard and all the workers were following me everywhere I went ecspacially the security guard and the security guard also kept giving me dirty looks and would not leave me alone and would keep staring me down. The woman shouted at me as well since she made a mistake thinking I was using a product when it was a tester there was no need. The most racist store I?ve been to don?t recommend and will be taking this further.
October 2022 by Sharon Salhotra
Its ok.Some staff are good.Customer service can improve.
October 2022 by Emma Stentaford
Was served by a very friendly and polite cashier called Taliah
August 2022 by Clancie White
Overall a good store but they always have short staff when it comes to paying at the tills and the lines can go very far back and they never call anyone to come and help which is frustrating.
August 2022 by Miss Attraction
Happy there's a Superdrug within the Lombardy Retail Park also. Enjoy buying items and get points, more make up available.Now has area where you can thread your eyebrows etc.Would recommend
July 2022 by Zsuzsanna Patai
I thought is a quality shop but many things can't find there and customer service is very poor
