September 2023 by Adventure01486381363
We stayed at the Premier Inn at Heathrow (M4/J4) because of its convenience to the airport, good price, and reasonable reviews. We found a very nice room, with good amenities, and a helpful staff. We did have an issue with the booking on line because of the new system, but the helpful staff at the front desk corrected the situation. Parking was easy and inexpensive. The only challenge was negotiating the roundabouts at M4 interchange.
September 2023 by Karen S
Hotel was clean. Bed was very comfortable, extra pillows in room. Food was good in the restaurant. Had to pay £7.00 night for car park, but they did have security man walking around looking after car park, as there was a lot of work vehicles there,
September 2023 by Roving314866
Friendly staff! Newton and his colleague, Joshua, were very helpful. The restaurant offers a meal deal, where you can get dinner and breakfast for under £27. It?s in a good location, less than 15 minutes to Terminal 5. Highly recommended! ?
September 2023 by maameyaaa2016
Room size is very good with comfortable beds and pillows. The Bathroom is nice and clean. The service is amazing starting from check in. The receptionist was polite. The dinner service has some great options of food but to top it off great service by Aditya who served us.
September 2023 by davidkM3004FN
We had a nice meal but the service was fantastic. Aditya was so helpful. We were tired and food arrived v quickly. Great experience very attentive staff and staff at reception also very helpful and friendly
September 2023 by G277NGchrisw
Excellent service from reception to the restaurant. Great food and a good bar selection too.Aditya was a brilliant waiter, really attentive and looked after us really well. Such a comfortable bed we awoke feeling refreshed and ready for our holiday v
September 2023 by rhondao699
Have been travelling UK for 4 weeks and find this accommodation one of the best. The walkway from terminal 4 to the motel made it exceptionally easy getting to the airport with plenty of time to spare. Very comfy bed and great pillows and the room was a good size, airy and clean. Reception staff were welcoming, friendly and very helpful. Lenin, in the restaurant was amazing. Friendly, chatty and it was a pleasure having him serve our table
September 2023 by kopk177
I went in the restaurant to have a meal. The meal was okay, but a big butt I had a glass of drink and the glass what they gave me the drink had a very bad smell in. It wasn?t happy I told them they took the glass away and didn?t return with a new drink at all as well I went in the restaurant and the restaurant is so small, it?s like sardines in a can we wanted to sit on one table and they turn round and said no you can?t sit there that is for four people will look round there was only three people in the restaurant, and this was 9:15
September 2023 by chrisdV9547VF
Another great start to the holiday. Thank you Newton and Presley for looking after us so well ? Recommend the bruschetta and the hoisin noodles - dead tasty. We were very happy with the personal service that we received. Great food and great service!
August 2023 by T9383FGrobertj
Service at front desk and restaurant was absolutely faultless, best premier inn service we have experienced. Well done Presley, Josh, Nash. Food was excellent, tasted great and hot. Staff were polite and efficient.
August 2023 by josienpaul
Yash Presley and Joshua were friendly with great service. Attentive and helpful. Food was great too. The children got a lucky dip which they loved and the prices were very reasonable for a hotel airport. E.g. katsu curry is £13.29 and kids 2 course meal Inc drink is £5.50
August 2023 by joneslc51
We had a very pleasant stay at the London Heathrow Hotel, not having stayed near the airport before we found the directions easy to follow, the hotel was very convenient for the airport. On arrival we had to wait to check in for a short time, the member of staff was very polite & friendly. Our room was as expected clean & comfy. We had dinner at the hotel, staff were efficient & the food enjoyable. We also had breakfast which was self service, there were staff on hand in case of any issues. Again we enjoyed the breakfast. We would stay again if the need arose.
July 2023 by josepaulob2016
Stayed to the hotel for one night and the staff was very supportive. Very friendly staff. They are always willing to help. Big shout out to Kiranjeet - great service and very supportive. She?s amazing.
July 2023 by Lovingbournemouth
Fantastic service, amazing attentive staff at reception and in the restaurant, they couldn?t do enough for us. The meal was amazing as was the service, thank you to all the staff including Newton, Josh and Pedro, will definite let come back again !!!!
July 2023 by Whitty62
I stay here frequently (monthly) I never had a bad stay. The reception staff always have a welcoming smile, they're polite, friendly and efficient. I dine in the restaurant every evening. Again I receive great service, the team have a good rapport with the customers. I look forward to a conversation with members of staff after a long day working alone (thank you Pedro) the food is well presented and always hot. I've never had any reason to make any complaint to the staff during any of my stays. It's one of the better Premier Inns I stay in.
