March 2024 by SS D884
Absolutely love this pharmacy. They always answer the phones in a friendly tone and 90% of the time always have the medication in stock.
December 2023 by Abdul Raouf Mohammed
Excellent customer care! True reflection of a caring and professional pharmacy. I highly recommend this place.
October 2023 by K ?Kuldeep? K
I visit this pharmacy and while i was waiting for a prescription, this fat lady sitting down kept on saying that i will not do anything i will not answer the pharmacy phone call but she was on her personal phone call and she was fighting with other people and did not even do my prescription i had to wait 30 minutes just for one medicine. And when i asked how long my prescription will take she started getting rude to me. I had visited this pharmacy multiple times and this lady is always rude and loud.
October 2023 by Noor Kaur
Amazing pharmacy and will be using this going forwards. Just had my flu jab and staff were very caring. A lot of care was shown so I appreciate this kasmani
October 2023 by Waasif Awan
Very nice and friendly did the job quickly young man at the counter is nice and answers the phone highly recommended
October 2023 by Bejan Attaei
The lady in front was rude and unprofessional, I think they need train how communicate with customer also waiting quit long for 2 item
September 2023 by Ashna M
Awful service. No professionalism at all. Handling medicine whilst eating- very questionable. Pharmacist was having a jolly along with this. A pharmacy should be a clean area not a cafe or social club. Lady that served me couldn?t use simple communication or eye contact, what a big shame. Been using this pharmacy for over 10+ years. Will not be returning.
August 2023 by Alessandro Rotondo
NEVER EVER and ever answering the phone! I need to get in touch with you, how am I supposed to do that?
May 2023 by jama shode
Worst customer service I have ever experienced should have been 0 star as they don?t deserve even one star. They don?t bother to answer the phone. I rang almost 8 to 10 times to enquire whether they have revived my prescription. But no one responded the calls. When I went to pick up my medicines I was told they don?t have medicines and they have to ordered. I said to them it would have been easier if they could have answered the phone and informs me the same as it would have saved me runs to pharmacy. The gentleman with little hair started shouting saying they are busy. I said you are not busy all 4xstaff were chit chatting and alsoMissed phone calls from other customers while I was present in the pharmacy. Also they were quarrelling saying they don?t want to answer the phone calls. I said to him I have seen how busy you are and how you are treating customers. Then he said he will not serve me, I said to me I don?t anyway his service as he was quite rude. I took my prescription and left. There is no point in supporting local businesses when they have such attitude. I went to Hayes town and was served straight away. Avoid this rude pharmacy as they don?t have decency to speak to customers.
December 2022 by kultar007
The staff at this pharmacy isn't that bad at all but I would like to mention this one very young girl who always has got her head covered is very very rude and not cooperative aswell. I have been going this pharmacy for a very long time and last 2 times when I went there , luckily they weren't busy so I stood at the counter to be served . This young girl saw me waiting but she just kept on chatting to her colleague and the conversation was about families . Another guy popped in and stood behind me waiting, she saw him aswell but didn't bother to get up and serve us . When finally she got up and asked how can I help. I said prescription to pick up, she asked dob and I answered and I said the name before she asked . She looked at and said have I asked you yet.Kasmani pharmacy if this young girl is family then can't say much but if she is working then she really needs training big time to how to serve and how to talk to people. Very disappointed and sadly changing pharmacy for repeat prescription.Obviously it won't make any difference to kasmani but if you get to read it please give this young girl some valuable lesson.Sorry if I said too much.
November 2022 by Chris Dobbing
Went the extra mile in my hour of need. Excellent service!
October 2022 by Zahid Khan
a most horrible place to be at for someone who is already unwell.there staff neither respect nor care for people who are making them even richer by the minute. After over 30 years of use, advising all to ignore it like a plague.
August 2022 by Andrea Trejo
There?s always an army of employees yet they take up to 20 min to find a prescription which creates chaos and queues inside the small pharmacy.
May 2022 by Bathrinath S
Best pharmacy in town. My family is registered with Hayes medical centre and this pharmacy is right next to it, which is so handy to collect the medication. Staff is very friendly and respectful all the times, there is always someone to look after you even they look very busy all the time.Initially used for my daughter but after my son born in early 2020 I use this pharmacy a lot because of his allergies. New procedure we need to email GP and they send the prescription directly to pharmacy. I phone them to confirm before I go and staff on the phone is so polite. Prescription is perfectly labelled and just follow the instructions. All is well.
March 2022 by Laura Murad-Collie
I cannot fault the service I received at the pharmacy. I went to the pharmacy to have my fit to fly COVID Antigen test. The staff was friendly and welcoming. Sana conducted my test and was not only efficient but kind and reassuring. I?m so grateful to her and the other staff members. My fit to fly certificate was emailed to me promptly. . I will definitely recommend the pharmacy. Extremely efficient!
