July 2025 by Nikky Mcnulty
Had to pop in as I was just about to miss the deadline relating to my investment. Luckily I was assisted by Stewart who was super super helpful and efficient. Wish there was more people like him in customer facing roles elsewhere as well.
May 2025 by Mounir El hajami
Why they are going to close this branch?
?????
October 2024 by Mandy Sarai
Excellent customer service
August 2024 by Kashani P
I was seen by a lovely individual called Rochelle this morning who was pleasant to speak to , who resolved my issue. Thank you
June 2024 by Urvashi Sakria
Really bad customer service?people are waiting in the queue but they keep chatting with one customer about their personal stuffs even after their deposit or whatever they came for is done without any care about other people who might be getting late job or other stuffs.
Really disappointed
May 2024 by Denise Clinton
I'm thrilled to share that my recent visit to Hayes town's Halifax bank was nothing short of extraordinary! Rochelle, the representative who assisted me, was an absolute delight. Not only did she provide impeccable service, but her infectious personality truly made my day brighter. Rochelle's attention to detail and genuine care for customers like myself are commendable. Thank you, Rochelle, for going above and beyond to ensure my needs were met. Hayes town's Halifax bank is lucky to have such a dedicated and charismatic team member!
October 2023 by Rajib Sherchan
This bank in Hayes town is highly regarded for its excellent customer service. While the suggestion of offering extra opening times would enhance its services even further, it remains a top choice for individuals seeking reliable and efficient banking options in the area.
October 2023 by Craig Knifesedge Lockley
Always have a good experience in this bank. Very friendly and professional
September 2023 by Android Developer
Special thanks to the Customer Service Representative Mr.MatthewsOpening bank account just in 10 Minutes
July 2022 by Martin Boyle
Hailfax are becoming a very unprofessional bank
July 2021 by G.S. Double Glazing Repairs
One of your lady colleague miss behave with us. Called alacha Asian lady
July 2021 by lakh
unhelpful staff.
July 2021 by Rory Bain
Not sure what all the hate is about for this branch. I think covid might have a large role as the ques and waiting times are longer, which is the same across most industries. Personally, I had a great experience. There was a que and as I only had one question was a bit worried about a long wait time for a simple answer, but the staff member was diligent and worked her way through the que answering my question and providing a swift resolution. Also just in general, I've been with Halifax since i was a teenager and in comparison to other high street banking apps there's has been one of the easiest and up to date one I have used.
July 2021 by Azim Nabi
I have also sufferred from the unprofessipnal attitude of mortgage advisor how did to not even want to see me, when I had the option of an in branch meeting at Hayes Halifax branch. The assistant who dealt with my query, barely spoke decent english making it difficult to have a conversation with her, plus the fact she could not effectively operate a keyboard to send an email. (apparantly she could not get the keyboard cap lock off). After all said and not it was agreed for the mortgage advisor to phone me regarding my application and she never did. Eventually done it online and via the phone using a different Halifax mortgage service. I think they should the Hayes Halifax ranch mortgage service and replace it with the online one
July 2021 by Zemira Jyostana Baguandas
Experience at Hayes Branch AWFUL specially toady please note a date.me and my daughter were in cue outside; once cue clear inside just my daughter went in; the lady her name RAJNI( FEMALE) (not sure name) said please wait outside and shouted you are not following guideline. well herself she was not wearing a mask first of all and came to closer threaten my daughter. she just serving her ego not customer service, especially in COVID 19.
