January 2024 by Andrew Pikhlyk
Never enough parking space.Long queues and waiting time to be served.Bad management of the store.Rude staff.I don't recommended this store.
December 2023 by Jasinthan Thavarajah
Waited for quite long time for 2 parts
December 2023 by Michael Codrington
Parts are some times incorrect. Don't like click and collect. Charged more if you don't do click and collect. Another con...
December 2023 by Andrew walker
Doesn't even deserve 1 star. Literally the worst car parts shop I have ever been to. Zero personality, always takes forever to get anything. Don't acknowledge how bad they are. Surprised the head office hasn't got involved, the amount of money the managers must be losing due to their inability to run this shop efficiently is spellbounding! After today, I'll never be coming back to this shop, nor will I be shopping at any other ECP unless something is done to assure me this branch's lack of ability is acknowledged and measures to improve are put in place.
December 2023 by Hussain H
Found the item online pr ordered for quick collection. The o ly thing I had a problem with was the customer service the guy behind the counter was very rude.
December 2023 by colin deakin
Great shop but you can be waiting a while to be served great friendly staff
December 2023 by Cedric Fernandes
It was my first visit and I found what I was looking for. Customer service was great and they are very knowledgeable about the cars.
December 2023 by Benjamin Morlese
It's very slow in the morning, takes them more than 45 minutes 2 find 2 parts
November 2023 by Paula Adams (Ola)
Went to Hayes store today to buy some headlight bulbs. The assistant was very helpful as I wasn't sure what I needed 10/10 for him he was very helpful and knew exactly what I required. I would have given 5 stars ? but the website still does not display fully on the mobile!!
November 2023 by Ahmed Bichay
Customer services was quite mid and parts took time to be given to me
November 2023 by Sandeep Kumar
Click and collect,huge waiting time staff clearly pushed,need an extra person at desk.Surevemoty desks not good
November 2023 by Pavel Khan
the guy kept me there for very long for nothing,there was 2 guys serving the customers, as it comes my turn 2nd person just left the till and hold me for 25 minutes
October 2023 by sangita patel
Review is for Andrew -Hayes Branch. I went into the store completely lost to return a car battery. Luckily I was approached by Andrew who processed my return but also took interest in asking me why i was returning the part and explained battery doesn't fit. He immediately took interest to help me rather then just say oh ok. i gave him my car details again he went through what was available as i had no clue about the battery he spoke to my mechanic to help me get the right part. I would like to say a big thank you to Andrew who was amazing professional, very knowledgeable and really went that extra miles to help and excellent customer service. He is a real credit to Euro car parts Hayes I hope the company is taking good care of him as its vey difficult to find such an amazing staff. if there is a employee reward for sure he deserves it. Thank you Andrew.
September 2023 by K M
One person at the till!! 8 people waiting to be served. Eventually another member of staff appeared and the que getting longer. Not enough space for customers to wait in the store.
September 2023 by william gallacher
What a waste of time this place is ordered some parts online and only this place was showing to have all items in stock so purchased the parts and went next day to collect and they didn't have half of the parts even though they were showing in stock so they tried to give me parts that wasn't for my car and also had to wait around for over an hour to be seen
