June 2025 by HUMERA TABASSUM
I am writing to formally complain about an unfair incident that occurred at your petrol station on 14th April 2025 at 16:20.
On this date and time, my husband and I stopped at your station to refuel our vehicle. We filled £20 worth of petrol and were told by your staff that the transaction was ?Approved.? Trusting this confirmation, we left the station without checking the payment further.
However, almost a month later, we received a message accusing us of not completing the payment and demanding a total charge of £80, including a £60 administration fee, for petrol we did pay for.
I want to make it clear that this was not our mistake. It appears there was an error by your staff who confirmed approval incorrectly. If the payment had not gone through, your staff should have informed us immediately so the issue could be resolved at that time.
This situation is causing us unnecessary distress, and it is unfair to charge us £60 administration fees on top of the original £20 fuel cost when this error was clearly caused by your staff.
I kindly request that you:
1. Review and cancel the unfair charges.
2. Check the CCTV footage from 14th April 2025 at 16:20, which will prove we intended to pay.
3. Take appropriate measures to prevent such incidents from happening to other customers.
I am very dissatisfied with how this matter has been handled and expect a prompt and fair resolution.
March 2025 by Fawad Khan Daudzai
Very friendly and helpful staff
September 2024 by Alex Maule
Great service from Guru! ??
July 2024 by Mark Corsini
Excellent service ?
July 2024 by Sgt Ana
I went to pay after fuelling my car, there was a lady there. I didn't have a shell go plus card, she helped me set up the app for it on my phone and told me the many benefits I can get. I am always going shell but I didn't know about the app, I was shocked. She is truly sweet and fantastic person explaining everything and looking after customers. You should be proud of her.
May 2024 by Misha_13 06BTS07
Came in on Monday and the lady at the till was very lovely and friendly
November 2023 by Danielle Booth
Stopped here on my way home in the middle of the night <no sign saying night window.>. that's why I stopped. I needed a birthday card for my daughter and wanted to choose. The man wouldn't let me in and only gave me 1 choice for birthday card. Not girly at all.. and refused to bring any more out.. No envelope. He wouldn't even go and look when i asked for it.. lazy.. I would of stopped at one that didn't have night window and thought I had... bad choice!
October 2023 by Claudionor Bertoldo Santos
Very,very, Great
October 2023 by FBC Warehouse
What stood out the most was the cleanliness of the facility and the restrooms. It's not often you find a gas station with such well-maintained facilities.
September 2023 by Kym Ozyksl
Perfect location and service. Friendly staff. I always stop by to fill my tank, purchase items from the small supermarket.
August 2023 by M Y
Toilet closed/ out of order
August 2023 by khawarawan
Very rude staff especially the chubby guy with glasses at night shift. He was very aggressive without any reason. No one should go to this place.
July 2023 by Mark Lidbetter
Great place for some basic products in a emergency
March 2023 by The Tourist Doctor
Located on a busy stretch of A406Be careful when you are coming out on main road as traffic is very fast
June 2022 by Mr X
Would like to say big thank you to Boris Johnson and his hoax team mates for bringing this mess to everyone. Every time you stay in the queue be grateful to them. Soon you will be grateful for food shortage as it always comes after fuel problems so open your eyes before is to late. BTW are you enjoying prices?
