December 2023 by Kalpesh Prajapati
Bought 5 items from screwfix parkroyal branch. Same day I went there for return / exchange .but staff / store manager not agree with me . He said this product is not from screwfix. How is it possible. How I can explain him ..all 5 stickers are same with screwfix catalog number mentioned on it. Still he not agree with me . End of conversation he said me it's used by me ...Even I called customer services he mentioned them as all items are uses that's why I can't return or refund.I been other wembley store .explain all things. They take my items back and give me full refund aswellNot any single question.Store manager need training for this way.****
December 2023 by Vin Patel
I have been buying material , tools, and parts from the majority @ Park Royal branch .I am mostly busy during working hours and return items in the evening in good time before they close to avoid waiting but a few times, I turn up at the last minute . What I found amazing about the evening staff, especially Rhianna, is that she is always ready to help and checks items and processes my refund supported by Akeem. The morning staff are also very helpful.It?s been long overdue to write this review and I am sure I will return to this space to tell the world how true Customer Care was delivered @ Park royal by Rhianna and other members of staff . 10/10 score ! due to their utter kind customer care, it?s compelling me to share my evening samosa with them ! I must say they love samosa and Saves the Tomatoes by not having tomato catchup ! ??
November 2023 by Sidclay Andrade
Good services, Angelika
November 2023 by Mandip Virdee
Fantastic branch with amazing people working, also notable mentions to Jesal, Ashley and Mike for always going above and beyond customer service
November 2023 by Naya Design and Build
Always a great service at this branch, Angelika is extremely friendly and helpful
November 2023 by Andrzej Cygan
Angelina amazing service. Very quick.
November 2023 by Rob Darbyshire
Very friendly and efficient. Thank you.
November 2023 by Bot World
Amazing service always
September 2023 by Ali Zaidi
I always get great service and support from the staff here. Special shoutouts to Akeem, Rhi and Ahmed for helping my wife and I as we sort out my parents? home.
August 2023 by Ali Tahir
Great service reciever this morning... great friendly advice too... Very pleasant service received from Akeem
July 2023 by Fares Mihoubi
Thank you so much for your help with the right paint (Angelica and Lina ) very professional and helpful staff!!
June 2023 by anisha narane
Great customer service. Staff are friendly, and the prices at the tool station are very reasonable and affordable. Free parking on site.
December 2022 by Roshan
Really nice guy and service from Park Royal today. I was asked how frequent a visitor I am and asked again if I'd like to be shown how to use the terminal. Just good service really. (I was at the Acton branch the day before and the service was bizarre..being told it was normal to receive a text to say my order was ready only for one of two items to be missing and being asked to go back the next day if I wanted the other item...what?!).
December 2022 by Philippe Merlhe
Nice staff. Helpful!.
November 2022 by Aadil Ali
Staff always on point and very helpful to assist and help ? ? ? customer Service 100%
