January 2024 by Keymara McDonald
Not very good. Worst iceland in West
January 2024 by Rafeik Asratali
Very helpfulMy boss had left an umbrella there .and I felt I needed to retrieve d it .the staff fully helped me find but alas it gone oh wellDuring the fone call to ask bout the umbrella the staff was very supportive not acting weird and funky like It was a chore to help me
December 2023 by Marco Bozzo
Service not really perfect ? ? ? ?
December 2023 by Euphemia Christie
I did Not visit Iceland for shopping I stop out side because I catch the 220 bus out side this month ,I visit Iceland in the past I would like to say for my experience the shops work is cleanThe staff?s always Simpatico friendly ,passing dear plenty costumes are in side doing their shopping ?? I BELIVE going to a shop if the staff?s are not frendley,I am not going to that shop so that what I say about this Merry Christmas Happy New year to my community shop now picture at the moment I will take it to day Euphemia Christie,Congratulations Iceland??????
November 2023 by Luke Toms
Recently, slightly updated with a few newer self-serve tills. Still a good selection on offer, welcome store on our otherwise underwhelming high street.
November 2023 by Charlotte Good
Ordered from just eat. Time keeps getting pushed back after a hour I called and asked if there was a problem politely. Explain my kids were hungry. I was told he give my order to the driver 5 minutes ago. Waited 30 minutes more for my order to be cancelled? I mean I?m guessing they didn?t want a bad review on just eat. But instead of fixing the problem knowing food was for kids. The money doesn?t go straight back in to customers account so I could have not had money to order them any food . Lies carelessness it?s a no from me
November 2023 by Gloria Mushigo
The food delivery are always late week after week it?s pointless picking a delivery slot. After I called the store to complain one of the worker stated well it?s not my problem .. they?re really playing with people time I could not even cook dinner I had to order takeaway at the end .The saddest thing is that people of colour we are constantly stereotypes for never being on time . This store is proving them right they really need some type of new management this is terrible ?
November 2023 by XamiXx ?
Most un organised store Ive ever seen do not order a food delivery from this store? it takes over an hour they constantly use the excuse there?s trafic ! Why don?t you leave at a reasonable time to beat the trafic when other stores can do it they?re so slow and unprofessional?
November 2023 by B Torciano
My delivery was 3 hours late yesterday and over £40 of my shopping is missing it is clear the shop needs to be investigated because something is clearly going on here. Spoke to someone who said they would call me back and guess what no call back and now there's no answer on the phone. Shocking & disgusting service happy to take my money but won't give me the items I paid for or refund me absolutely disgraceful.
October 2023 by Rochelle Rimona
Would give zero stars if I could. Had a delivery booked for 5-7pm Saturday evening, it is now Monday morning and no sign of my shopping. No phone call, no email nothing. Called the shop 140 times no answer. Customer service simply say they can?t get through to the store and refuse to refund my £95 until my shopping has been missing for 48 hours, you can?t make this stuff up! Thank God for my mum otherwise the kids and I would have had nothing for Sunday dinner.Heading down there myself this afternoon and will never shop here again.
October 2023 by Carol
just shocking how a big brand can seem to treat customers like this. order was due 5-7pm yesterday had a text saying there were delays. i called when it was an hr overdue no answer. constantly called last night no answer. messaged on x they said there look into it nothing done. call customer service they emailed the store as they couldn't get in contact so i went to the store apparently no manager there so couldn't be helped. i am stressed as i shop on a budget I don't have a spare 70 i can afford not to account for. beware of this branch cant even comprehend how they are able to do this with no explanation no contact and zero help. leave there customers in limbo.UPDATEfinally got it delivered. only 18hrs late.i tweeted i called i went in the store.all it takes is communication and honesty and not ignoring calls ect.people would be far less annoyed. If i knew what was going on and it would get here the next day i wouldn't of got so annoyed.
October 2023 by Daiton
Disgraceful delivery practice! I placed an order for a 14:30-16:30 slot and unfortunately my items were coming from the Harlesden store. My delivery NEVER arrived on the day and on top of that when I checked the status of the delivery on my online account it said that my items had already been delivered! I have no idea what's happened to my food and I find it disgraceful that the driver delivered my food to someone else, or perhaps took the food for himself especially considering the address on the delivery was correct. I have now called the store multiple times to no avail as NO ONE has answered and the fact that this has happened to other customers when looking at other reviews is nothing short of a disgrace and robbery.
October 2023 by Harry Walker
Absolute shambles of a home delivery service! Placed an online delivery for 17:00 - 19:00 and the items never turned up. It says it had been delivered but nothing what so ever. Address was correct and everything. Tried calling the store multiple times just for them to hang up the phone on me every single time. Will now be taking further action as this is completely unacceptable. Not one single idea where my shopping is. This place needs to be investigated because looking at previous reviews its happened to multiple individuals.
October 2023 by Sandra Victoria
Would leave 0 stars if I could. Placed an online order which has notified us it?s been delivered but it hasn?t. Fair enough things can happen delays etc, but the problem is to be calling the store 30+ times to try and get some insight for no answer then to try call again for the phones to be ?busy? all of a sudden is an absolute disgrace. No use in ordering from this store - absolutely ridiculous, will refund be given? Who knows as we can?t get through to the store!!!!!!!
October 2023 by Dani Sep
Needed to complaint about the driver recently deliver my order. He was complaining, his behaviour was not acceptable, your job is to deliver it door to door. Not just leave it on the lift! So he sent it back to the store and now the store is not answering any of my calls!customer service is very bad! Need to answer the calls sir/madame!
