December 2023 by Sylvie McCoy
If I could I would give -5 at least.They became such a pain, impossible to call Park Royal branch and if you want to order 1 or 2 items you have to do it either for delivery or order a bulk.To order for collection you need to call but it is impossible to reach them as line is directed somewhere else.Rather than making customers life easier they make too complicated, such off putting experience.
October 2023 by 24-7 TT Plumbing & Heating
Staff are rude un helpful but what do u expect in slough .
September 2023 by Yvonne Rowe
Keep off! I ordered GROHE 38526 Rapid SL 3 in 1 WC. It had bits missing when our builder opened and he was quick to say before he noticed some bits missing, the GHORE do not come like that. Of course our professional contractor knew what he was saying as we discovered some parts were missing.I paid full price to have a NEW ITEM NOT USED/OPENED/ RETURN. On reporting this, you are faced by aggressive action plus failed promises. Planned collection was never fulfilled and nobody cares . So another wasted day and another ahead to wait for the collection. Never to buy anything from them.Check you are not sent refurbished/ returns as NEW.
September 2023 by Jennie Howard
I came from Oxford and I can honestly say it was amazing and I have never received such incredible customer service!!!!From John at the entrance with the biggest smile and Paul inside who helped replace two boxes of flooring whilst we waited in line at the tillNothing was too much trouble it was faultless serviceFabulous staff trulyNot only did I get asked if I needed any help twice but Paul went out of his way again in the yard to assist me loading the van and even though there were three of us I was astounded to receive offers of help from two lovely van drivers either side of the loading zone.I would love to think these gentlemen get a great wage because they are doing the company proud!!!!I will actually go out of my way to visit and purchase again from this amazing depot purely for their attention to detail and extremely high level of customer careBravo to the team and ( I hope you all enjoyed your lunches when it arrived lads ?)Highest praise to Paul, John and everyone at Abbey Road, Park Royal ??100% very grateful, very satisfied and privileged to hat met you all todayThank you guys ?
September 2023 by Rados?aw Jaskulski
Cheating people because because you can't return the purchased goods mockery
June 2023 by Sarika Shah
The worst service I have ever received. Placed an order for delivery. First time it was delivered the driver said he cannot get the items of the van and they had to go back. I was then told I need a fork lift of my own to unload laminate flooring at my residential address. I was later told they had made a mistake and loaded the van incorrectly so redelivery was arranged for 2 days later. The delivery came incomplete and a substitute different size/type of laminate. As well as this 3 of the packs are damaged. I am now waiting again for redelivery. I was told if I cancel I would still need to pay and everything is covered by their terms and conditions. There is no hurry to resolve the issue for me. I feel if this many things go wrong with an order such a big company would take any means necessary to rectify. I even offered to collect the extra from a local store as it has already been such a delay. Extremely disappointed and appalled at the service. I would strongly recommend to avoid at all costs.
February 2023 by victor allen
helpful, good selection, useful place.
February 2023 by Alankrose
Hi,I don't usually write reviews, but this one I couldn't leave without a comment!Im a regular customer at Builder Depot (Park Royal) and have been for many long years.. today, I found that Artur was no longer working for this store/ company, which was a shock as he was the person with the most knowledge when it came to building materials, he would have an answer for every question and if he didn't he would always find one.. most of the other employees are very nice people, but on many occasions, they were unable to help due to lack of product knowledge or use.. I also realised that every time I go into store and Artur is off, everything seems to take longer. Stores like this need more people like Artur with professional attitude, and knowledge in the industry. I'm sure im not the only person who thinks this way, as 80% of builders in the queue would always say, "you can go, im waiting for Artur"..Wherever he has gone, I wish him good luck!AK
December 2022 by Mani H
Never buy from here. I ordered a mechanical part for my boiler online and they?ve completely scammed me. Returned the item as you cant do it in branch. Returned via post with item tracked. Builder depot has signed for the item that they have received it and over 3 weeks and im still waiting for my refund because apparently they aren?t able to locate the item! I will never purchase from here again. Rubbish return policy.
December 2022 by Mo Shobra
I would like to say a big thank you to one of the staffMr : markfor his professional serviceHe is helpful and always have excellent service to his customer
October 2022 by Katarzyna Jenkins
I would like to say a very BIG thank you to one of the Staff- THEO for his professional service, He is always polite, helpful and always service his customer with positive vibes . Well done Building Depot 5***** star for You Guys I will always recommend this shop to everybody ?
October 2022 by Mark Ward
Terrible service. I placed an order for over 30 items, spending just short of £800 at 11am and paid for 24 hour delivery. I was then emailed by their customer service manager at 10 past 5 (after they had closed) to say that one bottle of product was out of stock and did they want me to send out the remainder of the order of cancel the entire order and refund me! Not great considering I was expecting and had paid for delivery the following day. I tried to call but they had all left for the day. I?ve since read other reviews and should have have read them first, as poor customer service seems to be their best quality.
October 2022 by Chris
Absolutely awful experience dealing with them sending damaged OSB and floor boards. Impossible to get a refund and return. They make it very awkward. Customer Service personal was absolutely useless. Scammers avoid
October 2022 by Ajesh Chudasama
my experience at the builder depot is the best and the staff are amazing they know the things that you may need to fix your building issue
August 2022 by samy raja
Good service but seemed to be long hours loading. Good stuff though. Thank you.
