March 2024 by Joanne Fernandes
I went to submit some documents for my license and the person there did not know what to do so he conveniently asked me come back 4days later. And then redirected me to the wrong post office. My advice would be, call them beforehand or choose another post office to go to if you?re in a hurry.
March 2024 by Raj Verma
Qued up for half an hour and he refused to take a parcel force item saying "cannot take it due to health and safety reasons" when I saw similar sized parcels waiting to be picked up by royal mail. Very poor customer service avoid at all costs and do not waste your time.
March 2024 by Paul Shillito
A totally wild number of negative reviews for this place?! Wow. Well, I?ve always received courteous, professional service from whoever served me. When there is a queue, the guys work hard to keep it moving. Never any issues, and so I?d keep recommending this Post Office.
February 2024 by Marvn
Worst experience
December 2023 by Omar Khan
The little old grumpy Indian man is the owner of the post office and is quite possibly the most miserable and lazy human being known to mankind. I went to drop off 5 medium size parcels, to which he rolled his eyes and said that they were too many boxes??. You?d think that for a post office receiving parcels would be quite normal. I don?t know who raised this man to be this miserable, but he has no manners or people skills at all. You?d think sitting on a chair all day scanning things would be the easiest and least stressful job, but somehow he makes it seem like he?s doing you a favour. I wish him nothing but the worst in life. I have no positive words to describe this vile little man. I hope Royal Mail revoke his licence. If you get his wife she?s no better either. Only go to the Caucasian man if you can?t avoid this junkyard of a place.
December 2023 by usk13f
To the owner (old Asian man) of the post office - please do us all a favour and retire from this business. You clearly have no motivation to do any work, telling customers at 5pm that you are closed when the Royal Mail website clearly states you close at 5:30pm. God forbid he needs to process numerous parcels - it's like you've spat in his face. I've talked to Royal Mail delivery/collection people and they all say they don't know why he's rude and difficult. Horrible place, horrible service, horrible people - hopefully this place isn't in business for much longer.
August 2023 by cecile boultareau
The staff never say hello thank you goodbye. They don't talk. A machine would be warmer.
April 2023 by Ewa Lao
Very rude and unprofessional....all other negative reviews are absolutely correct. Avoid!
December 2022 by Tori De Boer
Honestly never use this post office!!!!!! he will make you cry when you leave! the Indian man ( the owner) is the most rude, unprofessional man I have ever experienced! He should have his license removed immediately! and that would be a blessing! I will avoid this post office just because of this nasty rude man and his nasty wife! you ask a simple question and the rudeness is just beyond belief! shocking!! appalling, appalling man and woman! I'm so angry as to how I was treated and I've never been treated so bad for asking how much it costs to send a small parcel to Europe he literally swore at me. rolled his eyes and shouted! I stood there with my mouth open! How was this a rude question? he should be closed down or replaced he gets away with it as he is the owner! disgusting!
December 2022 by David Taylor
Over the past 7 years or so that this has been my local PO, I have received excellent customer service at this post office - polite, efficient and reliable.
November 2022 by Sara Anna Love
Contrary to lots of reviews on here I felt compelled to write to say a big thank-you to both the gentlemen working here: they were incredibly kind and helpful with a parcel I was trying to send and went out of their way to help - amazing customer service and I really appreciated their honesty and time. Thank you :)
June 2022 by Tim Davis
Just read the other reviews, and you'll get the idea. Two older gentlemen who work there, one is reasonably friendly and professional, but the Asian guy is proper miserable. Gets annoyed when you ask him a question, or god forbid you actually want to post something, makes you feel like you're being unreasonable. Customer service from the self service computer in Ealing Broadway WH Smith is more friendly.
January 2022 by Ryan Wilkinson
Both men behind the counter are extremely proffesional and always get a conversation out of them, give props as during the pandemic these guys worked so hard and non-stop to make sure everyone got their things sent especially the busy Christmas period!!!
January 2022 by LuS-17
Have had several poor experiences here: staff are rude, abrupt, unhelpful. Beware if you have a large parcel and/or are booking a drop off service; despite the absence of any signs etc, they will likely refuse both.
December 2021 by Viviparus
I have used this post office branch many times before - I?ve always been served by the blond gentleman and I used to be very happy with his service. Very efficient and polite.Today, however, I?ve been served by the order Asian man (the owner - I?ve heard) - and the service was appalling!!! I brought 40 letters to post as I own small business - I?ve done similar quantities before without any issue. But today that man asked me ?I hope you don?t need a proof of postage for all of them? - I replied that I did - he then rolled his eyes and said it would be very time consuming. And at that time there were no other customers. Then he applied the wrong postage multiple times, and was annoyed that I pointed that out. It seemed that he couldn?t hear my instructions clearly - even though I was almost shouting through that glass! Then at the end when I wanted to pay it kept saying card error - when I use this card on regular basis and I?ve used it the same day just after visiting post office and it worked! I had to transfer money to another card which eventually got accepted but he was very annoyed to wait and kept making comments to his colleague. Then he told me to next time bring him the list of addresses - even though I?ve never had to do it before! At the end I said ?thank you, but I want to let you know that you made me very uncomfortable? - to which he smirked?.! Unacceptable attitude all the way! I was so upset and anxious that I burst out crying just after I left the store. I will never use their services again! Now I feel anxious to go to any store worried that I might be treated the same! Well I hope sir one day someone will treat you this way too!
