November 2023 by Andrzej Polak
If I could give zero stars, I would.Absolutely appalling staff behaviour. To cut the story short, me and my wife were looking at one of items (clothing) displayed in the shelf that was available for the public.We were aggressively lectured by one of the staff members, when we wanted to look at one of the clothing available on the shelf. When we asked what was the problem she run away and complained about us to the manager, making a scene so the whole shop could hear it.One manager came and we tried to explain that we didn't do anything wrong, we just looked at the merchandise. He lectured us that we don't understand that the aisle is closed. Well, it wasn't closed, it was available. When we stood our ground, they called security manager, who treated us the similar way, making us feel even more uncomfortable, telling us that me and my wife "shouldn't talk over each other" and "If one talks and the other one interrupts the conversation is over and you will have to leave the store". He also said that this particular item will be available for sale from next day and it won't register in the till.Then the other manager came and said "You guys do what you need to do" and apologised for the situation. We took one item, put some other things in the basket and went to register. The item scanned correctly, so my wife went back to the shelf and took the other one. When she did, the staff run to managers to complain again.The managers came to the register where I started scanning our other purchases already. He said that the item is not available, even if it goes in to the register and he took it out of my basket. When we asked why is there a problem again, they wouldn't listen. We started recording this bizarre situation, because frankly we had enough. As a result, they removed everything from our basked and refused to sell us anything.It looks like the staff made this shop their private playground, where they can do whatever they want to customers, be rude and aggressive all they want, and customer cannot do absolutely nothing about this.My advice: stay away. There are plenty of nice shops along this street where people know how to treat customers well and they have nice products in stock. Visit them.
November 2023 by jewel fernandes
My dad went shopping in this store like he usually does, The asian security asked him to leave his bag out, My dad is new to the country so he left it outside thinking this might be a rule . My dad noticed that everyone else in the store had their belongings with them , as my dad walked out of the store after paying for his grocery he was stopped again by the security asking if he paid. My dad questioned him on why his bag was kept outside, the security lied and whispered in his own language saying these people looked like robbers so I kept his bag. My dad was very angry and returned home. His items from bag were missing, a form police complaint has been made of this incident. This is absolutely disgusting behaviour of the security to judge someone by his looks . Pathetic that such people are allowed to work
October 2023 by Balaji Balasa
Slightly crowded , however plenty of parking.Access to store is easy.Overall good place to purchase Lidl stuff.
August 2023 by ehsan mostafavi
In the car park the billboards on the wall are hanging very low and they have extremely sharp edges.My wife was walking towards the store from the car park, the pavement is quite narrow, she accidentally hit her forehead with the sharp metal edge of the billboard,it caused a deep cut and plenty of bleeding. I did mentioned the incident to the management nothing happened.This issue must be resolved before it causes further serious injuries.
August 2023 by A S
Extremely cheap compared to nearby places
August 2023 by Buddha Ram
Very good quality clothing, some styles are a bit on the mature side but there is something to suit everyone, depending on your age. I just love it here.
July 2023 by Iltaf Syed
First flagship store in West London and despite lots of other stores opening inSurrounding area, this store has remained top. Good variety of quality goods and helpful staff. Very clean.
July 2023 by Kiki BB
Decent sized store. But awkward in areas but fully stocked and good prices even with prices going up, quality is good. The self-service machines do not work properly and continue to cause delays and repeated aid from staff to correct. Store is not large enough food for the amount of customers and this is highlighted when trying to queue during busy times.
July 2023 by Steven Whitaker
There is just not enough disabled parking and what there is is normally occupied by people without a blue badge. It's time they started enforcing it.
May 2023 by Astrusale Mezzocuore
I used to go to this Branch years ago and buy vegetables and fruit as their selection is pretty good.I only recently visited and I was glad to see some nice options for Vegans and Vegetarians plus a nice bakery - although I can't buy anything from open counters( I worked in Supermarkets far too long ) - and a good selection of dry goods.Prices are okay, despite the cost of living increase I can still buy a bag of groceries for under a tenner which is quite a miracle these days.The Staff is very abrupt and not the happiest lot but there are plenty of self checkouts so I don't have to deal with anyone..
May 2023 by Richard Pleasants
OK, it's not 5 star looking. It sells if it is available. British goods first that's meat and Veg. The rest is best sourced on price and quality accoss Europe. Fair enough, it's a German company.We as consumers are a little more than brainwashed.In Germany, Aldi and lidl are top stores. Shopping there is no disgrace .It's good, honest food for the average family.The results are in our hands as cooks, and we either elevate what we buy or we don't your choice.This store is pretty much always busy, but you have free parking, so you can venture out to see what Hanwell Broadway has to offer.Actually, not much, but there is a busy asian butcher's. With some cuts worth an eyeball. Back to lidl love it best buy sourdough multi seed I think better than any other bakers Inc Gail's just hot blown away at £1.99 a loaf taste like a £3.99 loaf from elsewhere. Happy shopping!
May 2023 by Brian C
It's Lidl so fairly competitive prices, you can't get everything but if you want a European selection of foods it is very good
April 2023 by Remigijus Arminas
Good shop with low prices. But unfortunately from all till usually working jus one or two, even in very busy times.
March 2023 by Roubina D.Avanessian
Because of limited choice & good quality, and obviously better price, Lidl is always the best place for quick shopping.
February 2023 by Tom Fleming
The shop was dirty & till staff on their mobile phone, not a good look really.The stock in the shop was good and at good prices It's just a shame you had to navigate the cages to get around the shop and to what you wanted I've been to many Lidl shops with much better standards
