October 2023 by Shannon Briggs
Very rude lady on the phone hang up on me they mess up my Uber eats order and only delivered two items. I will be making complaint about this store very bad my order was on September 19th. I will report this store and make very bad complaint. DO NOT ORDER UBEREATS FROM THIS STORE. They don?t deliver the items and when you call them they will make excuses. I will be reporting them to trading standards. My order value was 25 pounds they only sent two items. I have photo for proof. Look at the receipt they ticked only one item.??? 0 stars. They are thieves.
August 2023 by Maggie Griffin
Missing two items worth £6,first and last time getting a delivery from here.
May 2023 by S F
Staff are rude and very unprofessional. They don?t seem to understand the English language. Tried to get cash back , the dumb staff said you have to buy something. This is a lie , I?ve taken cash back before and didn?t need to buy something. So why are staff members now telling their customers lies. This coop should be closed.
March 2023 by RAYRAY ?The food critic? Local explorer
Not sure what to make of thisKids do grab and eat while parents are busyShould dog ice cream be in the same as for humans ?
February 2023 by ?Lxnelyxmochii?
It is a okay shopWe go here once or twice every week to get food and snacks and i liked going there as a kid but also im traumatised FOR LIFEBasically I was 4 years old and me and my mum was walking out of Co-op and suddenly I saw a man in front of Co-op lying there on the floor and his head was bleeding and his car door was openThat scared me a lot
November 2022 by Chris R
Great co-op. Need to make sure the prices on the receipt matches the prices on the shelves. Co-op founded on 'fair weights and measures ' so they will sort it if it's wrong. Trouble is it is wrong a bit too often!
October 2022 by Mr Cool guy
when I walked in the door instead of getting my shopping I was hit over the head with a crowbar until unconscious and lit on fire while an employee released his dog upon me
October 2022 by Ewa Siwiec
The store layout is terrible, you have to squeeze through others going to checkout and back to the exit.
September 2022 by Fabiola Rojas Pereira
Workers there with a very bad actitude and not wanting to help elderly people.Unprofessional and rude staff. Never back to this place
July 2022 by David Jolly
Made to feel like a thief as soon as I walked in the place, staff attitude very bad and to be honest I won't let my family shop in there anymore. Abused is how your made to feel. Hanwell was once an area of community. Its gone, and it shows right at the door of the local supermarket.
July 2022 by Joanna Cymbura
One started as I can give 0.Never stocked up, the staff is rude and unprofessional. Never staff on the till and issues on self-checkout. Won't be going there anymore. Shame as there could be better shop in that place...
July 2022 by Julia Rosiejka
So rude customer service. No culture at all, yelling at people with no polite behaviour. I will never come back again.
July 2022 by Bernadetta Pritchard
A bit message and not enough staff on tills but a handy shop
December 2021 by deborah sherwell
As a local shop the Co-Op Hanwell is something of a hit and miss affair. Sometimes the fresh produce is lovely, and sometimes it leaves a lot to be desired (e.g. going off), and I leave without what I wanted. Sometimes the items just aren't in stock.Having worked in retail, I feel for the staff, as the store seems understaffed, and they look under pressure. There's only ever one staff member checking out, and barely anyone on the shop floor.You can wait for ages if there is a problem with the self service machine in the middle of your checking out and in fact I now avoid the machines.It is my nearest local convenience store, but in my opinion Co-Ops in general need to do better.
November 2021 by Veronique Soret-Walker
A special trip there today to check out our favourite in store baked mince pies.Both shortcrust and puff pastry ones were in stock. 2 packs for £2, could not resist, got 4 packs. Speedy check out with 3 self service machines and man manned tills too.Staff was helpful at the till as usual and most wear masks which is reassuring.
