March 2024 by Zelie Armstrong
Boots overall is a disgrace. This branch labours under very difficult circumstances and should be applauded. Thank you for the care you give despite Boots being in dire circumstances.
December 2023 by A S
I attended my flu jab appointment but was told it could not go ahead. They were currently undergoing refurbishment and had nowhere suitable to give vaccinations. I felt very sorry for the two members of staff that had to deal with customers that day. Prescriptiions were mainly in unopened crates and many customers in the long queue were turned away, the pharmacist did not turn up for work and they were clearly put in a very difficult situaiion. They handled customers very professionally and stayed very calm in a very stressful enviroment. Management need to provide more support for their staff especially during the weekends.
December 2023 by Tracey W
Whoever the pharmacist was on today 25/11/23 - stating ?We haven?t got it, love? was rude, lazy and unhelpful. The only Boots left in Hampton and we get this!!!
December 2023 by Kit Susan Greenleaves
Every time I visit or walk past there is a queue on the pavement. Last time I went I queued, outside in drizzly rain, for 30 minutes only to find they didn't have my medication in stock. I've heard of people waiting 45 minutes. How can they expect elderly, sick people to wait outside standing in all weathers?
November 2023 by Jude
Avoid this boots if you can. They don't answer the phone - ever - and the staff is extremely unhelpful. I've tried calling multiple times of day, on multiple days, to see if it was a one time thing (it's not!) and it keeps on ringing until it disconnects from ringing for a minute straight. Is their phone line disconnected or do the staff not want to do their job? Who knows? I definitely don't because they don't answer the phone! How are people meant to pick up medications if they can't get through? And if staff doesn't actually process prescriptions (see other reviews, they say the same!) what are people meant to do?
October 2023 by Julian Ridler
I went there as my GP asked to use their prescription straight away, but this pharmacy wasn't ready with the prescription. They asked me to come back another day. The next day I tried to call them before I visit this pharmacy again but no one pick up. I went there but its still not ready yet. They should give notification to the patient rather make more hassle
October 2023 by Audrey Farrington
Excellent caring staff.OverworkedAlways polite and efficient.
June 2023 by Google user
POV: visited GP at 9am attempt to collect my medication at 13.20\\n\\nwaited 4 hours since my antibiotics was prescribed to give enough time for the staff to prepare and when I arrived, they said that I have to wait because the pharmacist is on lunch break. What were they doing since the prescription arrive to the pharmacy??\\nTerrible service and very inconsiderate toward peoples? pain\\n\\nAbsolutely disgusting service, please avoid at all cost
June 2023 by Rebeca perez
POV: visited GP at 9am attempt to collect my medication at 13.20waited 4 hours since my antibiotics was prescribed to give enough time for the staff to prepare and when I arrived, they said that I have to wait because the pharmacist is on lunch break. What were they doing since the prescription arrive to the pharmacy??Terrible service and very inconsiderate toward peoples? painAbsolutely disgusting service, please avoid at all cost
June 2023 by Derek Cumming
Boots are always good and Polite very helpful
September 2022 by Prashanie Dharmadasa
I?d give it 0 if I could and I?ve been reduced to tears by the staff. The only thing that?s consistent is the terrible experience each time I go here (sadly they are registered at the mo to dispense my repeat prescriptions but will be changing!). My doctors have prescribed me a 3 months worth of medication gut every time I go they give me the bear minimum amount of meds. These are medications that?s needed to treat a potentially serious illness and and the fact that they fail to dispense the right amount of meds needed just makes it feel like they don?t care. I flagged this to my GP as well who?ve confirmed that there?s no reason why they chemist should not dispense the right dose that?s comes for my he GP. They never answer the phone, they shut up shop at lunch times when that?s the only time most of us have time to nip down during work and pick up meds and highly disorganised with often times prescriptions being lost . Avoid avoid avoid!
September 2022 by Paul julian Cross
Very spacious shopping space friendly staff disability access great parking space well worth a visit.
August 2022 by Matthew Clarke
Yet another boots store in a state of disarray. No pharmacist until 2pm but its now 1410 and no sign of the pharmacist. This whole company, regardless of location is a mess. Closing at times that prevent anyone who works to get pharmacy medication or, just closed full stop.
July 2022 by Vivienne Mason
Awful!!!!! You can never get through on the phone and this store is utterly chaotic if only I didn?t have to pick up my prescriptions from them and have to deal with the inefficiency
May 2022 by P D
I?d give it 0 if I could and I?ve been reduced to tears by the staff. The only thing that?s consistent is the terrible experience each time I go here (sadly they are registered at the mo to dispense my repeat prescriptions but will be changing!). My doctors have prescribed me a 3 months worth of medication gut every time I go they give me the bear minimum amount of meds. These are medications that?s needed to treat a potentially serious illness and and the fact that they fail to dispense the right amount of meds needed just makes it feel like they don?t care. I flagged this to my GP as well who?ve confirmed that there?s no reason why they chemist should not dispense the right dose that?s comes for my he GP. They never answer the phone, they shut up shop at lunch times when that?s the only time most of us have time to nip down during work and pick up meds and highly disorganised with often times prescriptions being lost . Avoid avoid avoid!
