January 2024 by Matt Francis
Unhelpful and rude, no idea about customer service at all!
January 2024 by suheb Ahmed
I went to pay council tax and was paying in cash , had a few Scottish bank notes along with the English ones and they didn?t accept my Scottish bank notes , how disappointing is that ! Being a post office how come they rejected Scottish pound sterling!!! Soooo bad!
December 2023 by s latif
Worst post office in the area. Avoid avoid avoid. Unprofessional and rude staff. Specifically the man who works there. Most disgusting human I?ve encountered in a long time. Most animals have more manners and decency than him. They will take your parcel without permission and refuse to return it. Will always charge incorrectly too. Dishonest Thieves.
December 2023 by Lynn Hewitt
Absolutely lovely. The husband and wife team are friendly, knowledgeable and very helpful in my experience. Wouldn't hesitate to recommend.
November 2023 by Sophia PR
Unfortunately, the reviews are right. I?ve consistently found the man who works here to be rude and unhelpful. It also does not operate the hours it displays - mostly opening whenever it likes.
November 2023 by Caitlin Leatham
Unhelpful and unfriendly. Only gave 1 star because they were open. Will never use again.
October 2023 by Ami R
I have been going here since a year now and always been happy with the service. I run a small business and do tons of posting especially during Christmas so always try to keep it pleasant with staff at post office. I went today as usual and I was on my phone trying to sort something out. There was no one ahead of me other than two people at the counter so I thought I would be in an out in a few minutes and would not need to hang up as I just needed to drop off one parcel. Customers ahead of me were laughing joking and took ages to finish while I was waiting. But I was on a call to a call centre somewhere and was rudely told to stop talking and leave the shop as no mobiles allowed. So it?s okay for them to laugh and joke around and take 10 minutes but we cannot be on our phone. Also the person there was new and really rude. He should not be customer facing. He could have asked me nicely and I would have probably come back but he decided to have a go at me loudly in front of everyone. I left and would never come back to this place again. The lady and her husband have always been lovely and we have had long chats but this was just horrible and left me upset all day. Disgusting customer service and I hope to never return and take my business elsewhere.
October 2023 by Geenny Faster
The gentleman working there now along the lady is very rude and not helpfull at all. Such a shame previously dealt with a very nice and kind gentleman. Well, I will go elsewhere.
October 2023 by Emma Watts
Appalling service. Very slow wait and then refused to use my digital savings card to perform a transaction I?ve performed hundreds of times (withdraw cash). Man behind the counter doesn?t understand how digital banking works. Do your banking and post services elsewhere.
August 2023 by Becks J
The man working there told us to go to the main sorting office in Teddington as he only attempted to scan some return labels once and refused to try again. We went to Hampton Village instead and they were able to scan and process everything no problem. Also due to our working hours we can only go on a Saturday. Their opening hours say open till 2pm on a Saturday.We got there at 1.40pm to send something and they were closed. It was just a bit of a waste of time and there was no note on door to provide any reasoning
May 2023 by Lee Clayton
terrible. never ever opens on time....
March 2023 by camilla tondelli
Very rude and not professional and also they not even try to help you. I never had good experience there. They also lie in your face without caring. I don't raccomand it.
December 2022 by Jade Cosic
I have visited this Hampton Hill Post Office branch on a few occasions and each time I have found the gentleman that works behind the desk unhelpful and rude, I was returning a pre-paid package and he refused to scan it properly, said it didn?t work and was too faint, and refused to try again even though I asked him twice to try.I left and went to the Hampton Village branch, they were friendly, happy to scan it and help me with a collection item, so it was resolved with them.I?m not sure why he?s refusing pre-paid labels packages but I did over hear him trying to upsell insurance on packages of an extra £50 for the two customers in front of me, who didn?t ask for that and seemed a bit confused to why he was pushing extreme extra costs for sending packages.
November 2022 by Ghassen Zribi
Deserve less 1 star , man working there , been two times there and always his really rude , Also the place not clean and not tidy . I think Hampton hill deserve better post office then that .
October 2022 by F B
I did struggle to breath in this place due to the heavy burning of incense. Very smoky in there
