May 2023 by France sca
I had an important DHL parcel containing documents delivered there for pick up. It was a nightmare to get it! First time I get there a guy in glasses tells me if I don't have ID document I can't get it. Annoying yes, but fair enough, I'll get there tomorrow before work. The day after I find the same guy, I walk in asking for my parcel, he says "go downstairs, I have to serve this client now (he came behind me by the way)". I get downstairs and wait for a few minutes and nobody ever came. Super annoyed and late for work I leave. I get there after work on the same day once again. For the third time I ask for the parcel, the same guy in glasses tells me that he has to serve another client (he and other two staff members were all standing near the door with no clients when I came in). He delegates a woman to do it. She finds my parcel and when I take my passport out of my pocket she says "because there is a signature required we don't need your ID". I would have wanted to tell him a few words but then I decided I shouldn't waste any more time. I would advise everyone to avoid this place at all costs of they don't want their time wasted because of incompetent staff like the man described above. I will never set foot in there again, not that I ever had before, the shop is old and narrow and everything is overpriced. AVOID!!!
August 2022 by J B
Always have what you need and decent service
July 2022 by Anne T
Most rubbish experience I have ever had in any store ever. Don't come to this store as they will mess you around and don't know their own process. Spoke to Karen to return a fridge and we had to call customer service to get the information. It's a simple return but she made it complicated and wasted over an hour.None of the staff seem to be trained and don't know return or refund processes. Won't be coming back to this store. Terrible management.
May 2022 by Sabina Mitchell
Great proactive customer service today. Assessing my needs and assisting without prompts
November 2021 by Marky Mc (Tech)
Very good don?t need to buy a satnav now
October 2021 by Ani J
Most rubbish experience I have ever had in any store ever. Don't come to this store as they will mess you around and don't know their own process. Spoke to Karen to return a fridge and we had to call customer service to get the information. It's a simple return but she made it complicated and wasted over an hour.None of the staff seem to be trained and don't know return or refund processes. Won't be coming back to this store. Terrible management.
July 2021 by Parisa Mahmud
Awfu customer service with obnoxious rude woman manager at Swiss cottage brunch. Even one star is too much for this place.
July 2021 by Judit Penzes
Helpful staff,organized store,will be back! ?
July 2021 by Maria Nilsson
Very good. Good customer service??.
July 2021 by Mehriban Tahirova
Amazing and helpful team! Very happy with service! The manager is customer oriented and makes your experience so enjoyable you don?t want to shop anywhere else! Efficient, professional and attentive. Thank you!
July 2021 by Sybil Everitt
I was astounded to read this bad review! I have always found this particular shop in FinchleyRd so good, I have to resist the temptation to go in every time I pass by! Even though there is another larger ironmongers not far away I much prefer to go here! Even though staff often changes I have alway found them helpful and willing to go downstairs for me if I want something from there.
July 2021 by Khin Thet
Asia Customer service Staff is very bad. She Treated customer like her staff . Told to customer ( Go downstairs and come back , show item). She got definitely had manner to customer. This is first time to go to Finchley Shop . NEVER GO BACK AGAIN!!!!Horrible Asia Staff !!!!
July 2021 by thomas prais
I purchased a screwdriver set with pieces and broke one of those pieces. I went back to the shop a week later and they replaced the set no questions asked - I just needed to show the receipt. Excellent customer service.
July 2021 by So Bo
Overall great shop. However,Why do you allow dogs in the store especially without a leash. So unsanitary when there's so many kitchen appliances
September 2020 by Michael Ezra
Excellent shop. They have everything here from homeware to hardware and a good range of electrical and general household products. Staff are always incredibly nice and helpful, prices are very competitive and it's local! 5 stars without hesitation.
