August 2025 by Millie Jackson
Lorraine, is the rudest manager.
Learn the UK law regarding faulty zip its 6 months stupid.
June 2025 by Kimia Nazari
Nice helpful staff and clean changing rooms
May 2025 by Nina van Beek
Walked past the shop today ? quite the scene, really. That same old blonde lady stationed at the entrance, and not a single customer in sight. A perfect example of how poor customer service and a consistently bad attitude can work wonders for business. Despite all the feedback left by customers, not so much as an apology on Google Maps ? let alone any sign of changing the staff. Remarkable consistency, if nothing else
March 2025 by Scott Ldn
Only came to collect something but they were very friendly, and the jacket is of good quality.
February 2025 by leah laniado
I received absolutely disgusting service here. I tried on a dress and a lady who worked there claimed it was too small and was poking and squeezing me in several different areas of my body. This is absolutely unacceptable behaviour which had me in shock and quite frankly distressed because I?m in early recovery of anorexia. I will be making a formal complaint about this, avoid at all costs.
February 2025 by Raheleh Sehe
I absolutely love this store! The manager is wonderful and so respectful , and the most of the staff are always friendly and helpful .
Their service is excellent, and I always have a great experience shopping here.
I?m a regular customer and always leave satisfied. Highly recommend.
October 2024 by Daniel H
Great selection of menswear and womens fashions with super friendly and helpful staff (special thanks to Marta and Cherice - VIP customer service)
Highly recommended for a luxury but affordable shopping experience.
September 2024 by J L
Very helpful collecting pre-order and trying on
July 2024 by Oliver Lewis
Julie & Marta are diamond thank you so much for your effort and recommendations.
March 2024 by Olivia Kaufmann
I am writing to express my deep dissatisfaction with the service I received at your Hampstead store, particularly from the store manager, Loraine. Who was rude, unkind, unhelpful and quite frankly needs to be put on a customer service training course.
Recently, I visited your Regent Street store in search of a white jacket for my upcoming wedding day. The sales assistant was extremely helpful in assisting me with various options. As it was difficult to make a decision without having the dress with me, she recommended that I take three white coats home to try on, which I did. Unfortunately, none of the jackets were suitable for my outfit, so I left them in the Reiss bag in which they were sold, intending to return them on the morning of my hen do a few weeks later.
Upon visiting my local Hampstead store, I was met with appalling treatment from Loraine, the store manager. She callously refused to accept the coats back, citing their crumpled condition, despite my explanation that they had been untouched since purchase and stored in the original bag (and really they weren?t that bad). Despite my sincere explanation of the situation, Loraine adamantly declined my request for a return of one of the jackets, leaving me distressed and in tears.
As advised by Loraine, I contacted customer service, who assured me that the jackets could be returned and even offered to send a postage box. However, the very next day, when I visited the Regent Street store again, I was pleasantly surprised to find that the staff there accepted the return without any hesitation or interrogation.
This stark contrast in treatment between the Regent Street store and the actions of Loraine highlights a significant discrepancy in customer service standards within your company. Loraine?s behaviour was not only unreasonable but also deeply upsetting and unprofessional.
January 2024 by Paul Garnier
the manager is very unpleasant
January 2024 by Philippe Gelin
Rude manager. We were with my son waiting quietly for my wife to come out of the changing rooms when we were told rudely to move out the area. I told the lady manager it was not the way to talk to customers and instead of apologising she started to argue with me.
November 2023 by Amber
A great store with great product and exceptional staff especially the manager who always remembers my name. I have been shopping here for years and nothing is too much trouble ever.
I wish more people would take the time to leave positive reviews as it seems as though a few people who have not had the same experience do take the time to complain.
I have witnessed the staff here on very busy days doing the best to help everyone and I have also witnesses some customers being so rude to the staff when a return has been refused due to the length of time they held onto an item. Its a shame staff can be penalised for upholding a policy.
I can say that I do not recognise the issues that some have left and they are quite nasty in some cases. I think the staff should sue these individuals for the nasty comments left!
October 2023 by Nick K
Overcharged me £10 and didn't even apologise. I truly hope the level of professionalism displayed by the staff from this branch isn't representative of the hiring strategy across the brand, because that would be a worrying sign for Reiss.
August 2023 by sinem kavrano?lu
I have recently been harassed by the blonde elderly lady who is apparently the shop manager and when I came here to leave a review I noticed that I was not the first person in this situation.Really rude and disrespectful behaviour and I will never go back to this store again
