March 2024 by david spurrier
First dish Lasagne, dried out and cold, got another one exactly the same, the waiter did his best to resolve but the Manager was notified and could not be bothered to come and see me, a friend sitting on another table was ill immediately after leaving. This is by far the worse food and service, I am sorry to post so negatively but every word is exactly how it happened. Avoid Avoid.
March 2024 by Federico Freda
Unfortunately Carluccio's has lost all its vibe and quality over the last few years.I have been served a toast with avocado and poached eggs that made me feeling sick. Starting from the bread, obviously not fresh and incredibly dry. The avocado mix was also made not on the day and it tasted very acid.Fortunately, the next day I had pancakes and were definitely better!I wish Carluccio's restaurants to go back to their previous quality standards as I miss it and would love to keep going there.
March 2024 by Rosino R
Took an oat latte TAKEAWAY in the smallest cup they have.Was charged the princely sum of 5.06 GBP. They even put service charge for a takeaway coffee served at the counter.I think this is the most expensive coffee in London. Mayfair is good value compared to this.Surely made sure I will not ever dine there despite being a local with a young family.What a way to make sure you receive negative PR? genius marketing.
March 2024 by Jordan Bayles
Is it better to eat here if you stay here? Especially when there are so many (much cheaper)? This is a mixed bag unfortunately.PRO:- Attached to the hotel- Reasonable prices- Can charge to room if ordering to get loyalty points (Marriott)- Big portion of decent lasagna- Nice breakfast buffet- Good steak fries (but they are inconsistent in which fries you?ll get)- Good mushroom soup (? But $9 is way too much)- Fast takeawaysCON:- Chef argued with me about what a medium rare steak ?is?. When I can?t cut into it and you?re charging $65, I expect more courtesy than all the staff ?explaining? to me how what is a medium rare steak cooked.- Will charge service charge for takeaway automatically. Since it?s a takeaway I told them to take it off. Uncool.- Avoid pizza, which tastes like cardboard- Fish & Chips seemed to be fried in dirty oil- Steak did not taste like it was aged (as promised)- I didn?t enjoy the Focaccia bread (very dry)SUMMARY:Choose wisely:- Lasagna was huge! Big surprise! Not great but not bad. Good value for the money.- Ham & Mushroom Pizza: Why is there olives and weird mushrooms?- Why is the Fish and Chips fried in dirty oil?- Spaghetti Carbonara too salty- Braised Beef Ragu was just ok but why is there olives ?- Steak is hit or missCheck your bill and your food. They?ve gotten them both wrong for me. Especially a take away, they will slip in the service charge?It may be the only choice if you?re tired or weather is really bad. They do ok takeaways so you?ll still have good temperature on your food.But check it before you leave, we?ve had mistakes.
February 2024 by Patricia Miralda
We really liked the food and the service, which are very important points in a restaurant and for those who are away from home with their family. The prices are a little "high", but it is expensive when you are paying in pounds. We will be back!!!
February 2024 by Adz
Waiter (Nahin) lied to me about price of drink menu and the security guard (Salvatore) was a very good guy and
February 2024 by Charlie Jennifer
Fantastic service! Made to order eggs & Omelettes. Great Cappuccinos at the bar. They even made us pizzas at 10:45pm after we got in late.
January 2024 by Roland Gonzales
No, I don't recommend this restaurant.The dishes are expensive and not good and seem frozen.
January 2024 by Elena Panayiotou
A very good approach to Italian cuisine but needs improvement.
December 2023 by ziwei zhang
The food in this restaurant is very good and I saw a lot of people in line when I checked in, so I went downstairs to eat after checking in. A saleswoman greeted us with a warm smile. The pizza she recommended to us was delicious and we loved it. sea bass is also delicious, highly recommend this restaurant, will come back next time?
December 2023 by Philip Stokes
Horribly dark and gloomy.Cup of tea so weak and watery so sent it back.Ambience was depressing - will never go there again.
December 2023 by William Antcliff
I'd booked a table for myself and work colleagues as our Christmas meal out together. Booking was smooth and easy, which was great given it was 24hrs notice for eight people in the middle of December.Good atmosphere inside that wasn't too loud or busy - the restaurant is positioned slightly away from the main foyer to the hotel. Food was good, although I would have preferred a few more options, especially vegetarian.Service was equally fine, although I think we had a new waiter as they seemed confused by a few of our basic questions regarding customer allergies and food ingredients. They also needed to be summoned more than once instead of actively checking up on us. Overall though, I had a good time here and would recommend it.Vegetarian options: Could be more variety for vegetarian customers, although what was there was fine. Vegetarian and vegan is not easy to read on the menu, especially in the evening when the restaurant deploys atmospheric lighting. Had to double check a few times to make sure which options were V or VG
December 2023 by Philip Procter
Decent breakfast, but get there early, they start to kind of ignore you the closer they get to finishing time as they are busy backing everything away!Vegetarian options: Fair amount t for veggies, nothing special but will feed you for sure.
November 2023 by Catherine Cleary
Wonderfully attentive service. We had a great time with Vrushali!
October 2023 by Alix d
My mum and I went to have a late lunch at Carluccio?s and as always the pizza is delicious and the staff who take care of us Kuldeep and Poonam were lovely. I do recommend having a meal here :)