March 2023 by Matt Long
The guys stayed beyond hours to help me sort an upgrade out. In my book that?s good customer service.
February 2023 by Nicholas O'Connor
The place is shut down so I couldn't visit it, this database needs updating.
January 2023 by Michele Autiero
Unprofessional and super rude, the manager Ally is extremely rude and couldn?t resolve the problem. Don?t event try go to the next Vodafone shopShame I can?t give 0 star
September 2022 by Gar Yos
They have the worst customer service ever! It took the guy more than 1 hour to literally replace 2 simcards (by Vodafone estimates this job should take 8 mins tops per replacement) and then took him half an hour just to sell me a simple 10 pounds pay as you go with no offer !!! I think Vodafone should fire these kind of staff or better train them!!
September 2022 by Valentin Osipov
Seems like store was occupied with homeless people instead of staff. It was there 19.08.22.
August 2022 by Essa Ali-Khan
The best Vodafone branch. Very professional staff, amazing customer service and very reliable. I got my contract here and I am very satisfied. Was much better than any phone shop on the high-street. Thank you Hassan and Ali for your great service. Would highly recommend getting your contract here.
August 2022 by Edoardo Dogà
Based on the previous reviews, my girlfriend and me feel very lucky to have been assisted by ALI, who was available in every single query regarding the best solution for us, as we just moved from another country.Ali offered us different plans, with costs and benefits for each one, so we could chose what was suitable for us both: SIM card + Wi-Fi at home.Thank you very much for staying almost 1h with us, you were so professional
August 2022 by Daniel Frøyset
Pretty bad w 1 staff and rest have to wait forever
July 2022 by jay pandya
Where to start from!!! I mean Vodafone can get much better staff than this. Staff in this store, very very unprofessional, extremely rude. Essa the advisor is yawning on ur face. Manager thinks that he is super queen, if u say anything to him , he will kick u out of store. He literally threatened me. While I was on the call with Vodafone as store refused to help, he was being rude interrupting the call and he threatened me that he will kick me out of store for no reason. He has attitude for nothing, I mean nothing.I will make a formal complaint for him and Essa. These guys does not deserve to work in customer service. They would not do any good except some local grocery store where you do not have to be presentable and have to be mute.
February 2022 by Garousi Yousef
They have the worst customer service ever! It took the guy more than 1 hour to literally replace 2 simcards (by Vodafone estimates this job should take 8 mins tops per replacement) and then took him half an hour just to sell me a simple 10 pounds pay as you go with no offer !!! I think Vodafone should fire these kind of staff or better train them!!
February 2022 by Edi M.
Afsor and Ayub and Ali they are fantastic and so many patients with my problem that i solved with them and i thank them for their cooperation..thank you guys
November 2021 by Aaron Bhugobaun
Shamir was is friendly and helpful. He was quick using the Kios and Vodafone systems. The manager was also very helpful. I knew what I want and they helped me get it. ??
October 2021 by Charles Elliott
Staggeringly incompetent. I had a standard glitch with my phone, they tried for a second, then sent me away saying 'we just do sales'. (So, be warned: no after sales service from here!). Next Vodafone shop fixed problem within 5 minutes.
August 2021 by CTech
Probably the most useless shop in Hammersmith... Staff who don't listen and don't know what the hell they're talking about...
November 2020 by Nikitas Rontsis
I bought a sim-only contract from here. The store staff did not set a direct pay and forgot to tell me that a have to pay every month the bill manually(!). After the first month I received a text saying my balance is overdue and an extra charge of £10 has been added to my account due to missing the payment that nobody has informed I should do manually.
