August 2025 by Arina Tamborska
I want to thank Laura who helped me sort out a time sensitive transfer, despite some important information missing. It was stressful and she worked hard to figure out a solution where others might have given up. Much appreciated, top service!
August 2025 by Eli M
Thank you so much, Sara, for all your amazing support today! I was really impressed by your professionalism and how you helped us sort out our financial issues so quickly. I honestly didn?t expect such a fast solution, and the great atmosphere in the office made it even better! Elizabeth M
July 2025 by bertafrancis
Great customer service! Specially by Camaran Hooghan, he was very professional! It could have been better, if the computer hasn?t been slow. So, much so, it took a too long time to complete the transaction.
July 2025 by Jhenyi Wu??
The best experience I?ve had in UK, the manager and staffs here are so friendly and tried very hard to help me. Thank you!
February 2025 by irena wo?
My experience with Camaran from Bank TSB brilliant. Its very professional smart and good explain about what i needed very well. Thank you very much for very good job.
Irena Wos
August 2024 by Bernadette Cochonat
my first time to this branch today: fantastic customer service. the best TSB brqnch I have been to so far!
July 2024 by Meghann Cattermole
Eman was incredibly helpful and understanding when I was struggling to access my statements online. Can?t thank her enough for all of her work!
July 2024 by Bev McFarlane
Following the death of my Mum I wanted to Thank Emma and the Team who helped me sort out my Mums affairs in a Kind, Considerate, Caring and Thoughtful way - Thank You very much you were anazing Emma.
June 2024 by Andy Meek
Went in to Hammersmith TSB this morning, I was in a panic about my tax rtn and needed good advice and help to get my bank statements sent to my accountants, I had been let down by another branch earlier the previous week and only found out this morning.
I was served by Nyam, fantastic fella, could not be more helpful or polite, complete professional, He got everything done in minutes and had me back on my way to work.
Thank you again Nyam . Deserves 6 stars if I could
May 2024 by ???
Should?ve informed customers about unexpected closure beforehand given such a limited number of branches.
April 2023 by chris wright
Very nice friendly service and certainly vwry helpful.Christopher
December 2022 by W NZ
Not an encouraging start - phoned the number given for the branch to find out how to register a power of attorney with them. Got told by auto response to use their website for my banking needs ( I am not a customer - the donee was) - then ?goodbye?. Useless system - now forced to travel to this branch to see what I need to do ?. We shall see what ?service? I receive. At the Hammersmith Branch the two staff I dealt with couldn't have been more helpful - arranged an appointment later that day and then did the whole application online with me. Fantastic service in comparison with Barclays.
December 2022 by Pablo César
Horrible customer service.Today I went to deposit a reasonable amount of money into my bank account, I was a bit concerned due the note were a bit sticky, so I warned the staff who attended me. ALL WENT WRONG.He just put the bunch of money in the cash machine and it got stuck so I had to leave with no proof that I ever bring that money as the staff is telling me to go and they will call me back later.SHAME.
November 2022 by Maria Pérez
I'm starting to think to change the bank. I spent 15+ min in a queue to ask for cash (coins). When it's my turn, they don't have. They invite me to come back later. I said I woul try (I don't live in the branch, I have live). I tried to do my best, but unfortunately I arrived 3.02pm (still customers inside) but they didn't permit to go in because this branch closes 3pm on Thursdays. Ok, I can understand it, it's the schedule. The problem is: tomorrow is open but they don't give cash. And any branch has a different timetable (Clapham Common closes 5pm on Thursday. So, TSB likes customers, likes money but they always puts trammels to have your money:- you need to guess the timetable (different branchs, different time),- you need to guess if that branch has cash that day (it can be open the branch but just a machine with notes)- you need to guess if the branch has coins (as much as they push me to use the card, I will use cash/coins).Every day, the British banks are more similar to Spanish/Italian banking services. That happens when your British bank is part now of Banco Sabadell, one of the worst Spanish banks with the customers.Very sad.
August 2022 by Takako Matsuzaki
Not enough staff. It took 3h for me to close accounts. The lady banker wasn?t flexible and not friendly, incoherent. I said im a foreign resident now and had changed address online then tried to close at the branch today, and she asked me a proof of the resident in English. Stupid. Terrible service, TSB bank doesn?t have good HR.
