March 2024 by ML Morris
I asked Timpsons in the Broadway if they could fix a zip on my backpack for me. They said it would be expensive to go and they had to send it away, however one of the staff called King, spent a good 20 minutes trying To fix it for me for free. He left it in much better shape . He has restored my faith in people, so kind and generous of him. I would use that place for other repairs now.
March 2024 by Paul Hunt
These guys are brilliant, highly recommend. They redid my heels on my boots while I waited - best service ever!
February 2024 by alien1975
Best watch repair service I've had in years! Absolute quality!It's so easy to provide a good friendly service and this place is one of the few that can! Thank you. I think the guy who served me's name is Joey, who also works in the Wandsworth branch.
February 2024 by Savraj K
Genius staff member here. Copied a broken key which saved me an entire lock replacement ?????
February 2024 by Jennifer Norris
Had an amazing experience with King. He was kind, funny & offered an incredible service. Thank you King! You made my day!
February 2024 by Andrea Ciccariello
Went to get a watch bracelet adjusted. The guy was kind and accommodating and he removed the links BUT told me it was not possible to use the micro adjustments on the bracelet for some reason. Went home and had to do it myself watching a tutorial (2min work and I never did anything like that before). I think 13£ is quite expensive for this service but I don't know what others are charging.All good when I needed a copy of a key.
December 2023 by Ann Styles
Josh was really helpful and professional. Great, thanks.
November 2023 by travel bruns
Scam artists.They quoted for one thing and did something completely different.I took a pair of Churches to them and asked them to add a plastic sole to the leather soles. See photos attached.For some bizarre reason, instead of doing what I'd asked and we'd agreed, they crudely removed the leather sole and replaced it with some sort of plastic sole.These £940 shoes are now useless to me as they're super uncomfortable to wear. In fact, walking barefoot would probably be more pleasant.The shocking number of 1 star reviews says it all. Including others who had basically the same issue as I did. I wish I'd read these reviews before I went to them.No doubt Timpson Customer Service will comment here suggesting that I contact them. According to most blogs on the subject this is just lip service to customer service - you can follow up all you want but they never respond.The only redress I seek is that another branch reinstates my stitched sole and then based on that I'll see whether I want to add a plastic sole on top.
November 2023 by E
Friendly, helpful staff.Had a key cut and they checked that the price (£10) was okay first.
August 2023 by Keep335
Very Good Service and highly recommend
June 2023 by Maja Jarzyna
I went to make a copy of the security key in December, I was given wrong form of the letter necessary to make the copy, as it turned out after 6 months after I finally got my agency to provide me with one!!! Now what I have to go back to thw agency just becuse I was provided with a wrong information and waste another months!!
June 2023 by Serena Froom
Couldn?t cut my style key, but very friendly - they can do most things!
April 2023 by Jess Daswani
Twice when I went here the person working was rude and sullen. Ignored me for a little while upon entering, and had a "can't do" attitude to a fix that the guy around the corner was happy to do.You don't _have_ to be pleasant, I guess, but the success of the store and therefore your employment rests at least a little bit on being baseline pleasant to ppl. Social skills are learnable.
April 2023 by Nathalie Rakotoarisoa
I was told that a replacement battery would not work on my watch and that it would be sent off to see how much the watch would cost to repair. I was told that a price would be quoted to me before I accepted the price/ repair. When I went to the store after receiving a text/ call, I was told the repair had been done and would cost £70. I never agreed on the price/repair without my consent. My watch is still sitting in store months later as I can't afford payment.
March 2023 by Floriana Gallo
Awful service. The guy was on his lunch break, and when I asked to make a copy of my keys, he mumbled something in a very annoyed attitude. He rushed to make the copy (£28 for 3 simple keys) and guess what, they are not even working!!!