February 2024 by Marcin Kompinski
Made 2 orders on the website and it has failed but I was still charged, I went to the shop and who I presume was the owner said American Express payments are blocked because it takes "a long time for the shop to receive the money " the option is however still available on their payment page and there is no warning at all, I'm hoping this was a temporary glitch or something, also on the website was not able to order XXL for collection ( which it says is 2 pounds extra), was only able to order large for 9.99 which I did twice and was charged twice but each time the order didn't go through, so, in the end, I had to order on the phone and low and behold it now also included an extra charge of 1 pound.So in the end I paid two times 9.99 and 13 pounds altogether 33 pounds for just one pizza lol, I'm still going to dispute that 20 pounds with American Express but I'm furious that papa John's allows this for their franchises, either contact papa john's to block Amex payments all together or please fix your website. I will remove the review when = I get my money back + the problem gets fixed.I use Amex for everything as I pay 150 pounds a year for it and I want extra points for every purchase, so if you also do be aware of ordering anything with Amex from them. Better save yourself headache and order with normal card from here if you must.
February 2024 by Rob Brooks
Consistently late or cancelled delivery. Staff are unhelpful, and seemingly having trouble with drivers all the time. Order elsewhere if you want your food to arrive within an hour, if at all.
February 2024 by Leeseul Oh
My order was missing, and I?ve been waiting for 2 months for the refund.The guy on the phone was very rude.
January 2024 by Katherine Emma Beresford
after waiting nearly two hours for our pizza, I called to enquire about it and was told that they were having trouble finding a driver for it. For some reason, they couldn?t find someone to deliver our food. Every other order was going out, just not ours. No reason, just a voice saying he didn?t know what to do.
November 2023 by DF
Very rude customer service. The guy taking my order was condescending and made a snarky comment when I changed my mind about an order a few seconds in (I asked to change the crust). I didn't end up ordering and instead left the store. To the guy working there - we're paying for your salary remember, don't be rude if you want orders.
November 2023 by Drilon
Very rude customer service. The guy taking my order was condescending and made a snarky comment when I changed my mind about an order a few seconds in (I asked to change the crust). I didn't end up ordering and instead left the store. To the guy working there - we're paying for your salary remember, don't be rude if you want orders.
August 2023 by Rickee B
Great service, quick and good quality.
June 2023 by Vero R.M.
Their pizza is quite good. Consistently fresh and has a good amount of filling. It is juicy and rich. The dough is not oily like other pizza places. Can be expensive is the only downside.
June 2023 by Priya Jha
Nice staff. They took feedback and graciously acted on it. Pizza was a nice too.
March 2023 by Hadi KhatamiZadeh
It is always tasty and fresh and value for moneyVegetarian options: They have vegan, vegetarian and even gluten free pizzaWheelchair accessibility: Yes
January 2023 by Cersi N
Pizzas are always fresh and amazing, easily the best pizza in the neighbourhood. Our pizza go to place and would recommend.Great prices especially in store price. Taking on star off as chicken wings are unfortunately not always fresh, on the expensive side and very disappointing. Please avoid the chicken wings. Otherwise would have given 5 stars.
November 2022 by marco rossi
It is the best staff in whole LondonI always buy their pizza weeklyThey know my order and get it done before i come and collect it.Don't trust the 1 star reviews i go there weekly or even twice a week the guys are working there are very friendly and polite, I assume whoever is talking wass about their attitude perhaps is the one that need to humble themselves..the guy with moustache is the sweetest guy in this branch and he's always smiling.The pizza is Papa John's quality , I am italian and when i go for Papa John's i don't expect Sorbillo's quality otherwise i would be deluded.Cheers to the guys who work there you are great keep doing what you doing.With much care,Riky
October 2022 by Mark Kazzi
We ordered 2 pizzas and 2 sides.The tater tots were disappointing.Garlic Bread sticks were nice.Mexican pizza was disappointing as barely had any meat on it.Garden Party pizza was average.It took 1 hour 13 mins to receive the order which was very disappointing. Using the order tracker, the pizza was being 'quality checked and cut' for over 30 mins.Overall, it was a very disappointing experience. I never expected a pizza delivery to take more than 40 mins (it's never taken longer than that in my experience). This is the first time we have ordered from Papa John's and I can definitely say it will be the last.
September 2022 by Ed romero
I?m an American and was almost offended by how bad their pizza was. They achieved the impossible, they ruined tater-tots ?. How do you ruin tater-tots! Their Philly Cheesesteak should be named Philly Cheese with bits of steak there was so little meat. I just added Papa John?s to the ?never again? list.
June 2022 by Nettie Pollard
Very tasty pizzas. Good vegan range. Would be good to have seating inside while you wait for the pizza. Good special offers for some days of the week