September 2023 by Maria Papa
After a very bad experience from the o2 shop in High Street Kensington,My daughter and I went to this shop and the fella that served us was very helpful.Thank you.
August 2023 by Tracie Maher
Had a terrible experience in this store yesterday. The young girl that served me was so unhelpful she rushed through the process of getting an upgrade like the flying Scotman. I explained that I was not good with technology and phones,but she didn't care, when I stopped her from talking and asked her to slow down and explain it better you would of thought I was asking her to give blood. Her attitude was disgraceful, she had no customer service and looked at me like I was dirt. This shop should be ashamed of themselves . I felt like she didn't want to be there. I will never go back to that shop again
August 2023 by Melanie E B
A patient and kind staff member helped my elderly mother with setting up her phone. Mo is an asset to that branch and highly recommended. Thank you
August 2023 by Peter MacGregor
The staff themselves could not be more dis-interested or unhelpful however when we insisted on speaking with the Manager it was totally different. Hahkeem was incredibly helpful, knowledgeable and understanding, he solved our problems in a matter of minutes. Hahkeem, thank you so much from two stranded Australians!
July 2023 by Google user
Useless, not trained, waist of time. Bought a Samsung watch 5 Pro. Spent hours on the phone to O2, finally they said go back to the store. They could not be bothered. Useless useless. Never will go back to the shop.
July 2023 by Toby Mansourian
Useless, not trained, waist of time. Bought a Samsung watch 5 Pro. Spent hours on the phone to O2, finally they said go back to the store. They could not be bothered. Useless useless. Never will go back to the shop.
June 2023 by Natalie Tang
The WORST customer service I have ever received, the woman in the shop was the most inattentive, unbothered sales rep I have ever experienced. I left the shop to go with a more expensive contract at EE just as the customer service was so much better there.Avoid at all costs, go else where or sort online if you are thinking of switching to o2 as the reps there are so incompetent you are much better off doing it all yourself, or with another provider.
June 2023 by Rand Fawzi
I?m don?t want to leave a comment but I have so bad time with O2 I have a number since long time , now the staff are rude and I am not happy with them they let in between Virgin and O2 and staff don?t know anything , don?t recommend to anyone
May 2023 by Golnaz Rezaie
Absolutely disgusting attitude from the staff I believe her name was FARAHad no idea what she was doingCalled the manager today to speak about the matter and he was even worse!!!The worst service I?ve ever receivedNot professional at all !!!
April 2023 by Deniz Ozer
No customer service at all! They dont want to serve you, full of miserables people that work there.
April 2023 by Hatem Sindi
Probably one of the worst cellular service providers but this branch?s employees try their best.
March 2023 by Daniel Czy?ak
Full of time wasters! Went there to drop-off Virgin Media equipment which I thought wouldn?t take longer than a minute. During my time in the store I spoke to 4 members of staff who it seemed didn?t have a clue what I?m talking about and how to do the return? then walked me from one computer to another a few times saying the system doesn?t work. I bet it would work very well if I tried to buy something. O2, if you provide a service, make sure your staff and systems are enabled to deliver it? wasted 15 min and didn?t get anything done.
December 2022 by Waaaimomoko Lee
The worst customer service .Been there to activate my new SIM and change it to the my old number twice. Ended up nothing helping, and the staff attitude sucks, she did a lot mistakes like the first time giving me the wrong customer service number (even when she found out she didn?t apologise), the second time she typed my bank information wrong that then I can?t continue process ,and after I back home I typed exactly the same information from the same card then I success?.the full experiences with she gave me a weird attitude ,been there twice,same girl same weird attitude ,but different attitude when she with other white people customers,I considered it as a racial discrimination.
December 2022 by Farhad Mohammadi
I knew o2 is bad, but I didn't know how bad they are. Just make sure you don't come across a guy call Niraj, he is a time waster. Emil is the manager and he is helpful, but the rest of them, they just look at you and do nothing. not recommend at all.
December 2022 by Azeem Ishfaq
Such a poor costumer service I never seen,They even don?t bother the quantity of the costumers,Serving 1 costumer 3 staff members?. Disappointed ?O2 at Hammersmith kings street
