April 2025 by Rebecca wall
Me and my sister went to purchase some chocolate as she is aware it?s a lovely shop for chocolate, the first thing I noticed was a staff member still on the shop floor and both staff members working didn?t great us or ask if we needed anything. When my sister went to pay for 3 items her card declined and the staff members who wasn?t working shouted loudly ?it didn?t go through? which professionally was very rude, and embarrassing- the staff member at the till was very cold and unenthusiastic my sister tried multiple times to tap her card she had plenty of money and even offered to show the staff serving us, he didn?t give her any interaction and just stood there until I tapped my card and it went through. The atmosphere was cold and the service was terrible given the situation, there was no professional courtesy at all.
March 2025 by Quint 1836
Quite splendid
February 2025 by Yusuf Parker
Great for a gift for someone deserving. Service was good as I needed chocolates which contain no alcohol.
December 2024 by Colette Connors
Fab service from Kayla and delicious if surprising chilli and chocolate
July 2024 by Ildiko Csipo
The customer service was amazing: helpful and kind but to the point and fast.
May 2024 by mstangker
Anya was wonderful - greeted me with a smile as soon as I walked in and was so helpful in making sure I found everything I needed?
May 2024 by Dalek
Excellent small chocolate shop in the middle of Hammersmith Broadway, just before the entrance to the District and Piccadilly line tube station. I just love their chocolates , and the miniature bottles of vodka with salted caramel, and gin with cacao.
May 2024 by haoyuan zhang
My recent visit on Apirl 3rd afternoon to this store was disappointing. Despite being the only customers, we were ignored by the staff who seemed preoccupied with chatting among themselves. During checkout, we received indifferent service without a smile or thank you. Every customer deserves equal respect, regardless of race or any other factor. Improvement in service quality is needed.
March 2024 by Nikky Mcnulty
Walked in on Tuesday 5/3/2024 around 12:45 with an intention of buying an alcohol bottle for my friend's birthday. Considering that section is right by the till, the customer service was beyond disappointing. No hello, give me a shout if you need anything never happened (I'm 1.7m ,nearly 12st so you can clearly see me). That's all I was expecting as I don't like staff hovering on top of me. Needles to say, I purchased a different alcohol bottle for my friend elsewhere. So so so sad to receive that kind of customer service in a place like that, especially now after the business has been sold to a big fish.
November 2023 by Lainie007
I was on my way to the British Museum when I saw the Hotel Chocolat and couldn't pass the opportunity to stop in. I love chocolate so obviously I had to get dessert. I got the Ice Cream of the Gods in a tub (cup) and it was good, not too sweet and creamy. The staff was polite and efficient. Next time I'll try a sundae.
November 2023 by Q6598MBkarih
This company has fraudulently taken money out of.my account. I bought a box of chocolates on Sunday and Monday the money came out again. I have. Been into two stores-sent emails to a range of departments and they will not refund my money. Will not be shopping here ever again .Make sure you check receipt and items before leaving the store
September 2023 by munchingwith_mills
Had been wanting to try the Hotel Chocolat cafe for ages now, and on a rainy Devon day decided to go and have a try. Me and @donnellyben ordered 2 drinks to share and we got the ?Vanilla white chocolate shake? and the ?Milky velvetised hot chocolate?. Both were topped with Hotel Chocolat chocolate cream. The vanilla white chocolate shake was sweet and refreshing and a nice consistency; not too thick or thin. Neither flavours were too overpowering, however I think normal cream would have paired better with this. The hot chocolate on the other hand was perfectly combined with a rich chocolate flavour of the drink, with a lighter chocolate in the cream, and the velvetised style made it even smoother and creamier than normal. This definitely convinced me to get a velvetiser. As you can imagine with both of these drinks they got quite rich after a while, however the portion size given was enough for what we got. Pricing was a little expensive, but that is expected from a deluxe chocolate shop. Overall review: Date visited- 15th January 2023 Drinks- 8/10 Service- 9/10 Price- £££ Recommend to a friend? Yes?
March 2023 by Austeya Kibisaite
Customer service is very poor. I took my time to choose chocolates for Valentine?s Day and I asked them to pack separately in pink bags. Cashier told me and go and buy it from card shop, but didn?t let me buy theirs? never heard such nonsense and also wasted my time..
March 2023 by patriciaDubai
I love their chocolates and stopped there for a Hot Chocolate and to buy some chocolates. The Hot Chocolate was good but my review goes for the service. We were served by a guy and he was anything but nice, not rude but not nice and that didn?t help with our experience. After that we moved to the shop to buy some and we were served by a very nice lady, so she gets 5 *
February 2023 by F4206UZjohnw
I've just bought next day delivery and it was not honoured. Thanks for that Hotel Chocolat, you've just lost my future custom. Very disappointing and not helpful customer relations either, basically just denying any responsibility. Avoid
