November 2023 by Steven Lingham
Not even worthy of the one star. I have just gone into the store to explain they have sent the incorrect items from a Uber order AGAIN! And the ?manager? was so helpful - NOT! Honestly, I think you guys need to have customer service training and pronto! How do you recurrently get orders incorrect. If you do not have the items in store just cancel the that item so I can receive my refund. Why send random products in the place of my actual order?! And to clarify, I have come into your store many times and been able to swap incorrect items from previous orders! Because you have made yet another human error. Perhaps you need to check with your colleagues - before you make a blanket statement saying that ?we have never swapped items? You have! Go back and check on your camera and you will see I have come in!It would not created any issues for your store financially if you had replaced the incorrectly sent items for the correct items I purchased. Instead you were being difficult for the sake of being difficult.I hope you have a very good life!
October 2023 by Michael Thompson
Friendly staff who do their best, I feel sorry for them having to deal with the customers that they do, I see so many rude customers and shop lifters all the time.
September 2023 by Deniz Erdogan
I have been shopping at Co-ops all over London more than 10 years. But this branch is definitely the worst one unfortunately. First of all their approach to customers are terrible. I have been shopping at that shop over a year as it's my local one currently. I had many different issues in the shop so far, they don't even know what items are in the meal deal. Once one of the items caused problem in their system, they were insisting that item was not in the meal deal which was totally wrong as I buy it every day not only at that shop also at the other shops as well. After 15mins they were not able to solve the issue. One guy was kept insisting that over and over. I knew I was right because I know what I buy everyday. I asked where the manager is. They said no manager available at the moment. I was so angry and insisted to speak to a manager. He came like 10mins after from outside of the shop no one knows where he was. No proper apologies nor explanation. The arrogance is the worst. You wouldn't expect a proper smile. I refunded all the items after spending waiting there to teach them around 25mins.. Another day I had an issue with another worker who doesn't have any idea how to approach a customer. And there is always issues with the electricity top up. They insist to have cash instead of us paying with cards. Just unbelievable. They run that branch as like a complete independent off license. That branch needs investigation from the area managers, about their knowledge on what they sell, how they sell, customer service approach, availability of the managers. I seriously say that. A group of workers there need to be taught. No one deserves that type of arrogant and rude approach. And as it can be seen on the reviews, there are many others gave the 1 star, I still can't believe how Co-op doesn't focus on that shop??? We should write emails to the general management??? No one checks there reviews from the area managers???
September 2023 by Denis Erd
I have been shopping at Co-ops all over London more than 10 years. But this branch is definitely the worst one unfortunately. First of all their approach to customers are terrible. I have been shopping at that shop over a year as it's my local one currently. I had many different issues in the shop so far, they don't even know what items are in the meal deal. Once one of the items caused problem in their system, they were insisting that item was not in the meal deal which was totally wrong as I buy it every day not only at that shop also at the other shops as well. After 15mins they were not able to solve the issue. One guy was kept insisting that over and over. I knew I was right because I know what I buy everyday. I asked where the manager is. They said no manager available at the moment. I was so angry and insisted to speak to a manager. He came like 10mins after from outside of the shop no one knows where he was. No proper apologies nor explanation. The arrogance is the worst. You wouldn't expect a proper smile. I refunded all the items after spending waiting there to teach them around 25mins.. Another day I had an issue with another worker who doesn't have any idea how to approach a customer. And there is always issues with the electricity top up. They insist to have cash instead of us paying with cards. Just unbelievable. They run that branch as like a complete independent off license. That branch needs investigation from the area managers, about their knowledge on what they sell, how they sell, customer service approach, availability of the managers. I seriously say that. A group of workers there need to be taught. No one deserves that type of arrogant and rude approach. And as it can be seen on the reviews, there are many others gave the 1 star, I still can't believe how Co-op doesn't focus on that shop??? We should write emails to the general management??? No one checks there reviews from the area managers???
August 2023 by Afmena
Always a pleasure for my family and I to frequent this store as our local.
June 2023 by Nika Garrett
Possibly the worst supermarket I have ever been to! They don't care at all and the customer care is appalling or non existent. They don't even bother if you ask them politely to clean the spillage and some broken glass. It was definitely health and safety hazard! They are rude or disinterested and often in your way putting some products on the shelves and yet they often have empty shelves! If you can go elsewhere, please do!
May 2023 by Frank Green
For a Coop this store is a shambles. The staff don?t care, there?s no manager available. Irin, a member of staff casually on the phone laughing away while serving customers at the till. Not one bit of customer service. Absolute terrible
April 2023 by ify
Long queue, only one self checkout on busy saturday morning
December 2022 by RIA DHAMIJA
Well stacked with great customer service, pleasant staff.
November 2022 by Matt Hunter
Small Indian woman with glasses who work in Lee COOP shouldn't work in shop like this. I never see anyone more rude and unhappy at work like this woman. Horrible attitude. I will right to COOP central about her.
November 2022 by JSF Welivethis
Terrible say the shop should be open at 7 am some reason its still closed at 7:45 am , ridiculous.
November 2022 by K K
Worst attitude by women with glasses( probably from India) she shouldn't work in this shop. If I don't like people and I don't like your job just change it women.
August 2022 by Anyone Anon
No bottled water in today. Asked staff unpacking freezer stock about a delivery later & lady then talks to her colleague on the headset in Tamil but about a separate matter. Then nothing. Still not answering my question. Still bad customer service in this particular co-op. Rang few hours later to see if water came in a later delivery but no one is answering the phone. Hope it's not a wasted trip when I have to go there.
July 2022 by Pee Pee
Convenient. Has what most small convenience stores do. Has a cash machine inside.
May 2022 by LoveNature
Here I was thinking I was the only person complaining about someone called 'jeya r' but someone has beaten me to it. This nasty woman snatched my item from my hand when I asked about the price which I chose to ignore because the store was closing. She didn't give me my receipt then when I asked for it and held my hand out she put it on the table and made me reach out for it. Why was that necessary? She was rushing me like she had no time left at all to deal with people then proceeded to let someone else into the store!! Disgusting attitude from this woman. It's clear that probably all the bad reviews are about the customer service in this store yet nothing has been done. They've officially lost yet another customer because of this now. Bye.You seriously need a change of staff at this store or people will keep leaving and never coming back. There are other shops/supermarkets not too far from this place and you will most likely lose all your customers to those competitors with friendlier and more pleasant staff.
