December 2023 by Alex Robertson
Very helpful and friendly staff. Pete provided me with the right tools and sound advice for balancing and bleeding my radiators ahead of winter.
December 2023 by Sebastiano Ligato
Awful experience. I was due to meet a designer but ended up waiting and leaving after 40 mins. Very unprofessional to keep people waiting even though they have an appointment.
December 2023 by Danielle Mordini
Avoid this store like the plague. I approached them for a bathroom design and wish I had never bothered. The designer missed the fact that the sink I liked was too wide for my bathroom. Luckily I realised the mistake before installation but Wickes will not refund my money as I don?t have the original packaging anymore. The store staff was rude and condescending and customer services, despite being lovely, are useless. Save yourself the trouble and go to reputable online retailers. I wish I had sourced all the goods online and had never set foot in this hideous store.
October 2023 by Alex Stewart
Absolutely dreadful service and management. They never have mixable paint available and it always feels like you?re a real imposition if you need anything from the staff there. Avoid
September 2023 by Howes Shan
In 2021 after looking for a new kitchen for some time, I got round to trying my local Wicks at blackheath. I found some really nice cabinets, worktop and tiles. Initially put off by an incrediably grumpy and disinterested manager (who hopefully is now no longer there!), I did actually get the kitchen from wicks and it's looking good and lasting well. Delivery was a bit disorganised as i recall. So despite some issues, the actual goods were fine.
July 2023 by Michael Bailey
Staff rude and unhelpful. Website not accurate on stock in store.
June 2023 by Genevieve Mairet
horrible staff, so rude and so unhelpful, insulting customers when they need help in the shop.I made a complaint online to the head office, nobody answered, for them it's certainly a normal way to work!!!It's better to go to B&Q than this horrible place.
June 2023 by Claudia Tedeschi
Shameful experience, they have lost our order, which we submitted months ago, and still don?t know when they?ll deliver it, we have now removed the bathroom and we are without bathroom, and we will have to stay in a hotel, this is absolutely unacceptable and incredibly negligent, worst experience ever had, I am speechless.
June 2023 by fiorina martucci
I've just been there.Very kind and helpful people.
May 2023 by Jim Hammond
Great helpfull staff at checkout. Good products at a fair price.
April 2023 by it's franco
A tad run down needs tlc lots of goods are covered in a film of dust. Fork handles available.
April 2023 by Gerhard Nel
Very bad experience with your Blackheath site. Imran basically suggesting I shouldn't come in on Sunday for our design session unless I'm willing to also buy, which is absurd. We are looking at doing a design for our bathroom and this kind of strong arm behaviour is out of order.I was told weekends is usually very busy and really.only meant for people buying things.. so... What? We're not allowed to even have a look at what you have.unless we bring our wallet?? This is absolutely disgusting, what kind of show are you running here??Imran just did his absolute best to discourage our Sunday design booking, asking me about what my budget is and suggesting that ok, it's going to cost this and that. Just slimey, disgusting salesmanship making me feel like I owe him a favour or something.Honestly livid. Will take my business elsewhere.
April 2023 by Matei Teodor
Worst driver I have ever seen. They have failed 2 times and delayed the order for 3 days because they didn't want to go to the security desk to make the delivery and tell the security to sign for it.
February 2023 by Andrea Lorinser
The Wickes was open and I did find what I was looking for. So, I am very happy ?
January 2023 by Wafik Morcos
Very helpful staffI had a problem with a thermostatic shower bar while still under five years warranty.The manager was very helpful and courteous, even though the original was bought from another branch, he got out of his way to sort it out and gave me a new replacement.It?s my favourite DIY shopWell done and keep up the good work
