September 2024 by Michal Rodrigues Gondkovsky
This place is so filthy it?s shocking.
September 2024 by Nikola Zari?a
This place has been horrid for ages. The staff are incompetent and rude. First time there, they forgot to make my drink which I paid for! The lady was rude when I asked where my drink was. The second time, with different staff, they made it wrong- did not add coffee when I ordered it with coffee. Ridiculous!
September 2024 by kcrofton1
Drinks are fine, if pricey.
As far as I can tell, the management remains terrible. My latest experience at lunchtime today was two managers both in shirt and slacks lecturing (training?) a new employee, the three of them blocking all the tills with no one taking orders despite the fact there was a small queue of customers growing behind me and several people waiting for drinks to be made. When I asked one of the managers if anyone was serving he didnt answer me and just waved vaguely at the trainee who looked bewildered. No idea what the other 'manager' in the apron was doing apart from standing there.
One other junior staff member running around trying to do all the work. I feel so sorry for the junior staff members as its clearly not their fault, the person who served me was very polite and efficient once my order was taken so they got bumped up to two service stars from me solely due to her.
For atmosphere- inside it's dismal and it has uncomfortable stools and tiny tables. Not a place to relax and enjoy a chat with friends over coffee. The upstairs seating area is usually closed when I have stopped in so no idea what its like up there these days.
This place is in a busy shopping park with lots of parents with pushchairs and pensioners shopping during the day and on bus routes for local secondary schools for afternoons, it should be full of happy customers catching up over drinks most of the time, but thats never been my experience.
September 2024 by User 356
Simply worse coffee ever with plenty of sugar?
September 2024 by alex szabo
Many thanks to Shakira, she's doing a fantastic job service wise over there
September 2024 by Fares Talaqi
The first time I regret it for I visited this branch i?m sure this is Franchise The employee is bullying me because I said the request and in the end he watched a YouTube video to convince her and he didn't do it properly!! My order is Americano with white mocha no wate.
And this what I get!!
September 2024 by James
Perhaps the most unprofessional Starbucks I have been to, staff shouting at each other across the counter about going on break and how slow the time is passing. All 3 ladies come across like they don?t want to be there.
Women who I assume was the supervisor as she was the only one not in uniform had a grey shirt on that exposed her belly all away round, rather unhygienic and put me off ordering any food
Probably the last time I visit this site, for a site so large covering two floors I can understand why it was empty
July 2024 by Yana Kola
Love starbucks
June 2024 by Ashiq Rahman
Parking: Usually parking is available in the business park
Wheelchair accessibility: Good access
June 2024 by Podolskaya Alyona
Service is a real problem. I was asked to leave at 17:56, even though the cafe closes at 19:00
June 2024 by Malindi Swanepoel
On the front door is a sticker stating open time on Sunday is at 8am. It?s 9:40am and there?s people standing outside waiting for them to open. This is very unprofessional.
May 2024 by Olga
Constantly giving the wrong order and are never apologetic about it. Definitely the worst coffee shop around!
May 2024 by G W
Poor customer service
April 2024 by alexandra santos
I did give a bad review before and I only came into this Starbucks in Charlton today because I had a survey coupon for £2 I got at another Starbucks.
Today my experience was very different and so I think it?s fair I should change my review! The company has clearly taken on board customers?s opinions. There is a manager in store here today who is so clued up and on the ball, actively directing the rest of the staff. And what a difference to the service that has made! Well done! The place is cleaner, staff are being more efficient and concentrated on their jobs.
April 2024 by Eva G
I have been few times in this store and I was disappointed. The store is dirty-crumbles on seats and tables and nobody cleans it! The toilets are dirty as well. American coffee was terrible. Feels like burned beans were used and I was unable to finish. Also cookie for shild wasn't fresh. Can manager/-s look after the store and staff?
Parking: There were lots of parking spaces
