March 2024 by spaceofkace
Service is terrible. Asked 3 different people for help and none of them wanted to help. Im deaf and blind so really needed assistance. Shame on all of you
February 2024 by Dave Bentham
Was helped so much by the wonderful Toni today! Went above and beyond.
February 2024 by Genevieve Mairet
don't ask the staff to help you they're not here for that, they don't even answer to your question. Don't disturb the hostesses while they're eating chewing gum and laughing, they don't pay attention to your request either. It's better to order online from another company than losing time in this supposed to be shop
January 2024 by armando kurti
Had such a lovely costumer service ,shoutout to Lilly who was very helpful.10/10 from me
January 2024 by Elham Abdelbaki
Terrible experience, I wonder how this place stays open. Rude or clueless staff and the timber cutting person is always away for hours (for lunch break) when he is there the saw seems to be always "out of order"
December 2023 by Vishal Shinde
Visited 3 times, for faucet cover, for bulbs replacement and spray bidet. Almost all the times the staff didnt give a F on the queries and mostly told i dont work on this department. Service is the worst
December 2023 by ia DeeDee
Ordered flooring, as a click and collect order, to the store and pick up was delayed by about 15-20 minutes.Staff apologised profusely and explained the delay, which was much appreciated. The Customer Service Agent at the Collections Desk (we arrived on 18/12/2023 at 12.50pm, was a guy with an accent) was lovely. Very personable and seemed to go above and beyond to support customers. There was a complex return happening whilst we waited for our order and he seemingly handled it very well.Closest store is Peckham, but will make the journey to this store as it is larger and the staff are very nice!
December 2023 by Martina Georgieva
Very rude customer service worst approach to people today really disappointed.It has been hit and miss with people in the past couple of months. Some very helpful nice people and polite, guy selling Christmas trees over the last two-three weeks has been amazing. Guy at till generally okay, but today a person maybe a supervisor or someone not at till was rude. I do understand that it is the end of the day and it was 8pm. But as a comparison IKEA next door for example offers a much politer way of telling people to go to till. They ?kindly ask the customer? to proceed to check out and finalize their purchases. B&Q lady announcement tonight sounded rude and threatening that tills are closing shortly. We were 1 step away from the till and finishing to purchase a door handle we needed, and twice we were approached by this very rude employee telling us it?s 3 minutes past and we need to leave! The way the person on the shift spoke to me was rude and passive aggressive. It was not only me another customer was rather irritated too and he didn?t appreciate the tone and way he was spoken at as well. He told the same person that he should not speak like that to people in general and to customers. Possibly is on the video cameras! I decided to express the same feeling as I thought it was just me and my partner and felt really uncomfortable as I could see the customer was visibly and vocally upset too.I repeat, I understand they want to go home but you cannot speak to strangers and customers in this way. We are not at the pub and I am a customer. There is a way to be polite and tell people to wrap up and move to pay but not in that manner. It was one of the most unpleasant shopping experiences and I don?t recall being treated this bad.It is upsetting to see that personnel don?t get any training, if they don?t want to work then they should not have gotten this job.Also, working at such places you know you don?t close at 8pm on the dot, and you can?t treat people in this manner no matter what.I hope some action will be taken but for me it?s a disappointment and after me and my partner spent so much money in the last months and after so many visits I fell really it is not a place I enjoy going and shopping at after this incident.I find a nuisance also that I need to go to IKEA as they have no customer toilets, and have been advised to go there which is a bit cheeky.
December 2023 by Tom Tomini
Get massage that my order ready to collect. Unfortunately I have to wait 30 minutes. And then they told me that it not in the stock.
December 2023 by Pete Hadwin
Very helpful, both on the phone and in store- cut wood(?Cody) perfectly and free, he even saved me money by finding a smaller piece of hardboard .
December 2023 by Matt Mitchell
Called to see if the timber cutter was open - it was. Gave them the size to double check they could cut it - they said they could. Went down there, purchased the wood, asked for it to be cut only to be lied to again by 2 other members of staff about the cutting capabilities of the machine and that our wood couldn't be cut. Watch out for this lot, they are under trained and do not see any problem in lying to you. They are not to be trusted.
December 2023 by Brian Abbott
The most terrible experience in store! No one to help and self service till did not scan, asked assistance standing there and she wouldn?t help and couldn?t be bothered! DISGUSTED WITH B&Q Charlton/Greenwich! Will not be planning a shop there again!!!! I feel online shopping will be much better in future! Good luck B&Q - you are losing loyal shoppers!!!
November 2023 by Laura Litam
It?s such a massive store with all your home needs especially for building stuffs. They have a lot of Christmas decorations and real trees as of the moment.
November 2023 by Carla James
Any good review on here is fake & it's obviously coming from the employees of this store because this place is absolutely rubbish when it comes to finding staff to help with anything. When you do eventually find staff they do not have any knowledge on your question & then your waiting around for them to find someone else. I won't be returning here at all.
October 2023 by Guray Uzun
No one will help you, you will buy the wrong product. When it comes to replacement they will not take it back. You will find the manager waiting in front of you with the desire to fight.buy online. In London, where time is precious. Don't waste your time by coming here.