November 2023 by Andrea D
I used to work here and we would get mystery shoppers all the time. This visit left me very disappointed. I could not identify the staff and when I did, the 2 women were in a corner of the store on the phone, and not engaging with people. The manager said the other lady could help me, though she didn't want to show me the specific location of the item I wanted. When I asked for further help, she then proceeded to sigh as if she couldn't be bothered. I pointed out the price was not at the correct place and was misleading. She said she couldn't do anything about it. There was not enough staff in the shop to do everything, though clearly they both weren't doing anything, just on the phone and then chatting, then the manager walked off to see the delivery driver. Disappointed in my visit. I hope that the service improves, as whsmith is a quality shop
July 2023 by DJ Cinde Rella
I went in with an issue with my ASOS gift card and one of the members of staff, she may have been the manager (5th July 2023 @ 14:45) was SO HELPFUL. She was just off shift and said she will call head office and follow up as I had thrown away the receipt! She said it would take 10mins so I went to a nearby shop, and she came looking for me so she could update me as she had to leave the store to get home. She confirmed that the store had validated the card so it might be an issue with the retailer?s site and gave me advice to clear my browsing history and try again. She also got me an asos customer services number in case it didn?t work again so that I wouldn?t be left in the dark if it happened again! I?m truly grateful as it was a £50 gift card. There are Not a lot of helpful people like that left in retail so thought it was important to shout her out, and the rest of the staff at that time, who were really friendly and willing to help! Thanks folks!
March 2023 by Ewa Siwiec
It's rather expensive. The didn't have the world book Day books.
April 2022 by Liam Higgins
Conveniently placed among other shops in the shopping park. A decent selection of items in store and the staff are good.
March 2022 by Genji Shamaduh
Visited on Sunday 13th February and tried to ask to see a manager in regards to a particular product that we wanted to purchase, however, no manager, supposedly out of 2 on shift, could be found after 2 members of staff searched the whole building. Thankfully, the two members of staff, tuso and Kaylee, helped with the issue and resolved it. Managers are incompetent and need to be replaced.
March 2022 by Mrs K Sandhu
Great service from the WH Smith staff. Particularly Rob, the area manager and the 2 employees working on Sunday afternoon. All are assets to the company!Thank you!
March 2022 by aminata john
The store is fully commercial from the display and pulled us in just by the window, good customer we give 5stars and beyond!
March 2022 by Millicent Achieng
Best customer service by Rob and Bhavini, they went beyond expectation to help.
March 2022 by Linda nyaboke
Best service by Bhavini and Rob always smilling and lovely atmosphere in the shop.
March 2022 by George Okelo
They have amazing customer service and qualified staff.
March 2022 by Dermont Renata
Friendly staff and good assortment ??
December 2021 by Mithun Brahm
Amazing experience in early moring with great customers service by bhavini and sweety, they made my day, both went extra mile to serve great customer service well done?
October 2021 by Bina ?Bina patel? Patel
Firstly my apologies if l have your name wrong, Bhamini or Bharvini, served me at the Westways branch, she welcomed me into the store and was such a lovely helpful lady,Thank you!
October 2021 by Terrible GamesCO
Went in last week a few times to return high lighter pens but didn't have a receipt & unfortunately manager was not available every time. On my final visit a lovely sweet lady named Bhavini Patel went through allllll the electronic system and found my item & gave the refund! My faith in humanity has been restored because of this selfless wonderful person??
September 2021 by Ramesh Patel
Very rude staff, they rude to small kids as well, my boy went to buy pens etc and refused to serve as he study in William perkinson school. Why punish small kids for something he has not done. I hope staff kids suffers same as my child did.
