January 2024 by Zeeshan Ejaz
?I am a regular customer at Pets at Home, specifically for wild bird food, and I couldn?t be more pleased. The quality of the bird food is excellent, and my pigeons absolutely love it. The variety offered meets all their dietary needs. The consistent positive experience keeps me coming back, and the staff?s assistance adds to the overall satisfaction. A go-to destination for happy and well-fed birds!?
December 2023 by Michael Ward
Staff are very friendly and always make a fuss over my little staffy also have a wide range of products. Good vet here also.
November 2023 by bartholomew okeeffe
Unhelpful staff and highly overpriced,Big turnaround of vets and not very reassuring would never return
October 2023 by Rodrigue Eid
Bad service! I asked my mum to pickup some pet supplies for my cat due to being ill and in bed, I sent her my membership card details with a coupon to use and whilst the store were happy to scan my membership (obviously as this helps them collect more data on what I buy) they refused to scan the voucher saying I needed to be there in person! Absolutely disgusted by this! Next time, I will be less considerate of other people?s health and just come into the store and infect everyone in the store with Covid, seeing as you need me to be present for something as stupid as scanning a voucher that I?ve clearly sent across to my mum! What a way to go the extra mile for your customer!!
October 2023 by Maria Teresa Maiolli
My boyfriend and I had another fantastic experience at the fish store today in Greenford.This was our second visit, and just like the first time when Connor served us, we received exceptional service. Connor went out of his way to provide us with detailed advice on setting up our first aquarium, which was immensely helpful since we were beginners.Today, when we returned to buy more fishes, Riam took the time to educate us about caring for shrimp and snails, as well as maintaining clean water conditions. Their knowledge and willingness to share information were truly impressive.We are very pleased with the expertise and assistance we've received from the staff at this store. It's evident that they are passionate about what they do and genuinely care about their customers' success in the world of aquariums. We look forward to more visits and expanding our aquatic family thanks to their guidance.Amazing customer service.
October 2023 by Teodora
I am utterly disappointed with the emergency service provided by Pets at Home. Despite my dog requiring urgent attention, the receptionist seemed disinterested and refused to book an emergency appointment. This lack of compassion and care has left me deeply dissatisfied with the level of service. The primary reason for their refusal was due to us having the vaccination administered elsewhere and lacking the relevant "medical records," which, in this circumstance, seemed impractical. In our case, the vaccination proof is clearly documented in my dog's passport. When individuals seek emergency care at a hospital, they are typically attended to without delay, irrespective of whether they carry their medical records. This fundamental duty of care should be extend to animals as well, they too experience pain and require immediate attention.Unfortunately, I do not possess the name of the receptionist. However, the call took place on Sunday, October 15th, at 2:45 PM. Please do verify the staff on duty during that period. I intend to inform my friends to avoid using Pets at Home. Despite paying for the service, the refusal to attend to our dogs is disheartening. While I comprehend such limitations in a complimentary service, the substantial amount we pay should ensure a higher standard of care and service. There is evidently a need for substantial improvement in the level of care provided.
October 2023 by Valecia Bascombe
Very helpful and knowledgeable assistant, should have taken her name. She made my shopping experience very pleasant as I was not sure what to buy to demat my pet. Her advice was very informative.
October 2023 by Jay Jr
Good place to buy pet stuff and nice vets at the top floor.
October 2023 by Mery Maiolli
My boyfriend and I had another fantastic experience at the fish store today in Greenford.This was our second visit, and just like the first time when Connor served us, we received exceptional service. Connor went out of his way to provide us with detailed advice on setting up our first aquarium, which was immensely helpful since we were beginners.Today, when we returned to buy more fishes, Riam took the time to educate us about caring for shrimp and snails, as well as maintaining clean water conditions. Their knowledge and willingness to share information were truly impressive.We are very pleased with the expertise and assistance we've received from the staff at this store. It's evident that they are passionate about what they do and genuinely care about their customers' success in the world of aquariums. We look forward to more visits and expanding our aquatic family thanks to their guidance.Amazing customer service.
September 2023 by Bela Belaus
All the time out of stock, never go there again. Waste of time.
August 2023 by sameera zamir
Lovely staff and well stocked itemsVery clean
August 2023 by Dawid W
Great serviceAlways taking Good care with my cat
August 2023 by Jordan Stirland
Update Aug 2023... The Groom Room is not available on a Sunday, so when do I get an opportunity to clip my dogs nails if I work 6 days a week? Poor!!Slow service a little frustrating, was served by a teen who didn't really know about some products I was after. Other than that no drama.
August 2023 by Nicholas Martin
Fairly large store with plenty of parking with in the shopping centre. However the entire car park can often be full so go early. The store , although large is often out of stock on various items. Cat food variety is very limited on top brands. The staff at Greenford branch are rude don't try to help. We usually go to Ruislip branch as it's easier to park and has far better stock levels and variety with caring staff.
August 2023 by Muma Bear
Store is tidy. Staff are friendly. Nice little selection of pets to see.
