July 2025 by BE ST
I recently upgraded and added a second device on eSIM with EE. After spending over two hours on the phone with their support on multiple occasions, it?s now been 24 hours and my service still isn?t working. They told me to wait another 24 hours, despite my informing them that I had already done that yesterday. I called back today and spent nearly an hour and 57 minutes waiting for assistance, yet nothing has changed. I'm frustrated with EE?s exorbitant charges and their disappointing customer service. The prices are simply outrageous.
June 2025 by Rana Kayyali
Planned our day to sort an issue out at this branch and they were short staffed and had closed the branch until 2:30pm.
May 2025 by JACKIE ROBERTS
If you need to get your mobile phone or tablet unblocked, EE staff no longer do this. I was told to try another network provider in the retail centre, but they were unable to help. You can still ask, but that's the answer I received.
May 2025 by Mark Wellby
My experience has been very negative.
I can't go into details yet - too sensitive !
May 2025 by Susan Leslie
The Staff will to every trick in the book to sell unwanted items to the customers! Ones customer refuses to along with them, they turn nasty towards the customers! Treats the as if they are garbage! Horrible experience! Totally horrible staff! Don?t use this store ! Find another !
March 2025 by Mihai Viorel
Jakie an amazing specifically absolute professional worker having fully experienced in working with customers! Very well spoken person and understanding and helpful ! 5 stars to her
March 2025 by Bradley Dunleavy
Great service from Mo helped me out on upgrades got be the best deal. Thanks ee staff
March 2025 by ????? ???????
Would not provide a working number for a week after signing the contract. Would not give any good reason for it. At one point their own tech department complained about them. Just pathetic.
February 2025 by Elizabeth Clifford-Turner
Very good service from efficient friendly staff.... explaining everything clearly and not pushing to sell contracts!! refreshing
February 2025 by Joseph Cabrera
The worst EE store in all of London, it's horrible, I went to get help 3 times with different things and all 3 times they told me to call by phone, all 3 times I called by phone and all 3 times they told me that this process had to be done in an official EE store in person, they are complete lazy people who don't want to do absolutely anything unless you buy something, what a disgusting store.
January 2025 by Gerry Connelly
Came into yesterday was served by the manager Neda, she was extremley friendly and helpful and so was the rest of her team including Yasir.
I will definitely give my experience a 10/10
January 2025 by Eileen Spence
I Quite agree with the previous comments, undertrained staff,
Also rude, with poor education, You will have to wait at least I.5 hours!
Diabolical services from the HQ. just dreadful ! been trying to sort out a mistake made by EE July 7th it is now January
8th and no success in sorting it out.
Now having been bought out
by the worst company on the PlanetB. T. (74 calls to
customer service and still no internet )
a right rip off.
So to sum up, do not buy from EE/ BT
go elsewhere.
Happy New Year
E Spence
Editor London Hotel Magazine
December 2024 by Morgan
Poor customer service they don?t treat people right so rude ??????
December 2024 by Marica Baldon
Khalid is a very good adviser, he have me many information about my plan and a very good real.I really recomend him at Fulhan broadway station EE shopping.
Thank you Khalid
December 2024 by Liza Samoriz
Yasmin was exceptionally professional and efficient when I walked into the shop to replace my sim. Thank you for getting me connected ???
