March 2024 by Joel Marshall
Terrible experience at the club incompetence of doing the right thing for the users of the club still not surprised looking at the new comments about virgin active.
March 2024 by Riccardo Donati
Very arrogant staff, rude and unrespectful
March 2024 by Aleksandr Zablockij
Good sports centre, though sometimes not the cleanest. Seems that different workers care differently about their workplace
March 2024 by Alexander L
Sadly, even though the "app" says lowish percentage of usage between 6:30-8:30pm weeknights, you cannot put a pin in the place, so I cancelled my membership. I am sure there will be those who don't care and I hope they benefit from my not being there.
March 2024 by Thomas Bulpin
Been enjoying going here. I would suggest if possible can the VA team clean out the lockers in the men's changing room each night. They do that in the gyms in South Africa. As the inside of the lockers are really not in the best shape and I think they could do with a general wipe clean each day. Thanks so much.
February 2024 by Marie Solier
Very disappointed in the club?s decision to remove cardio classes to prioritize machines without requesting any prior input from members and despite internal petitions not to do so. I would no longer recommend this club that offers very little variety in their options and now so few classes that it has become increasingly challenging to get in. Furthermore, dressing rooms/lockers are often dirty and ?tired?. With recent membership prices increase, really no longer worth the investment.
February 2024 by Jean
Was a member here for a couple of years ending 2022. One of the worst gyms I?ve been to. First the condition of the machines and equipment is laughable, all on their way out, broken or very near to it, you can clearly see they haven?t replaced any of their equipment in a long time, machines wouldn?t be available because they had finally broke and surprise they still didn?t replace them and yet you?re paying at least a 50 plus monthly membership (depending on what plan you can go on), I paid 84 before I left which was a basic scheme that allowed me to go at all hours the gym was open, nothing special but cost me a small fortune. They also lock you into a contract, you can?t leave until a year.Would not recommend if you are into your weightlifting, it?s not worth the aggravation you get from other casual gym goers who don?t know what a rest period is, especially the yummy mummy?s who are just rude and looking to pick a fight. Dont know what they put in the water there but the gym is just full of people wanting to argue, totally bizarre. Been to 4 other gyms and this has never been the case. Don?t believe me, sign up at your own peril.Secondly, one of the trainers at the gym is extremely rude and unprofessional, a number of incidents where without asking would get a client onto a machine you?re using and get aggressive at you if you reminded him you were on it first or get sarcastic.Manager Daniel Forster is incompetent and rude, had an incident where an older woman jumped over me to get on a machine I was using and he handled it badly. Allowed the woman to continue using the machine even though reception staff told myself and Daniel that the lady was known to them for her behaviour. Made a complaint which was never responded to by him. Looked like he knew the woman personally and did her a favour.Then finally they would allow druggies/drunks to loiter at reception who would shout at you and generally harass you as you come in and out.Reception staff were the only good thing about it, never had a rude experience, always pleasant and helpful.I would recommend going to any gym other than this. There are new gyms that have opened that are 5-10 mins away at a fraction of the price and with new equipment. Jetts gym for example cost me 35 a month, the trainers and fellow gym goers are great and the equipment is totally new. Don?t waste your money on this hell hole.
January 2024 by Tracy Marshall
I was happy to join virgin 1 year ago but due to a back injury I had to abstain from working out for a few months, only to learn that Virgin have completely removed all the classes that I enjoyed. Boxing, strength and conditioning, hiit, body pump, Zumba and have replaced each and every class with reformer Pilates, whatever that is! Plain and simple virgin, you don?t want to pay your instructors so you have decided to pull the plug. This is not customer satisfaction at all and for that reason I have decided to leave. Interesting that some of the old classes are at Wimbledon but guess what! Since the refurbishment there they have almost doubled the price!So it?s a goodbye from me!
December 2023 by Irina Sebeko
Love this gym! Especially the classes with Dean and Alice - they are the best ?
December 2023 by Danielle A.
I hated the way they ended all fitness classes as body bump. Body bump was always fully booked and they decided to end it out of the blue. They are trying to convince everybody to start pilates. We dont care about pilates!!!!! We want body pump classes... strength classes!!!If you are paying this gym, you will now have only pilates and yoga classes... this is a joke!!
December 2023 by Mohammad Azizi
From last month i have been receiving PCN from car park which is really not great and it used to have virgin membership free but not they start steeling people money in other way which is really disgusting way of thinking. i hope that they remove these PCN otherwise I will cancel my membership with this dirty and unhygienic place.
December 2023 by Benjamin Button
If you want to use weights and build muscle, do not come here (go to TheGym) round the corner. The machines are old and there are not enough benches or dumbbells. It is definitely more a yummy mummy kinda gym, but it does offer a variety of activities. The reception staff are a moody bunch but if you can look past that then it?s a decent spot, although very overpriced.
December 2023 by Nathan
Terrible place. Main issue is the staff. Rude, always aggressive and doing everything to make so difficult till you hate coming to this gym. Been a member for couple of years just cos there is nothing else with a pool around but couldn't take it anymore. Try anything else but this place, waste of time and money, and very bad atmosphere overall specially if you have kids.
November 2023 by Paolo Ursino
Been a member for a while now. The club is nice although the gym is dirty and the locker room is tired. Also one should be careful of thieves and don't leave anything there even with a padlock. Last, the sauna is really small and not particularly hot, probably they are saving on energy there. Overall, a mixed bag to be honest
October 2023 by Hermanus Van den Berg
Fulham public swimming pools.Pool is ok for a public facility.Changing rooms are not the cleanest.Avoid the Swimschool.Classes often cancelled / teacher replaced meaning small children don't get critical continuity.When complaint was raised it was met with absolute unapologetic engagement from management.Update:Adjusting down to 1 star - management response to proof of change of address and email requests in March to stop the 12 month contact in August resulted in still being charged for September with "no reversal possible"This is the prime example of the vilified trope of gym memberships in cartoons.