March 2024 by Pauline Dixon
First class service. When I ?phoned with a medical query today I was helped straight away. Over the many years I have used this pharmacy I have never ever seen anydissatisfied customers.
January 2024 by KRD Creative Studio
Amazing pharmacy, polite and helpful for international travellers. Most appreciated sorting out Covid prescription for my partner prior to travel! Highly recommended.
December 2023 by Valeriy S.
Good pharmacy with great and friendly staff that I've been using since childhood, however after spending some time out of London and using another pharmacy, I think some things should be done to improve the experience to make it 5 stars:Improve wait times - I have had to wait upwards of one hour for a routine prescription pickup many times, even though I had ordered a week previously (see the next point)Proactively prepare prescriptions - I have sometimes come in a week after the prescription is approved only to get told my item is not available and I get a note telling me to come back tomorrow. My prescriptions items are very common, there is no chance that it was gone for an entire week, would be great if these were prepared proactively. The pharmacy outside London I go to will have my prescription ready to give to me within 1 minute if I ordered a few days or so before, which is far, far quicker.Pick up the phone - the phone is rarely picked up, which would make the above issues a little easier the handle as I could ask whether a prescription is ready before taking the time to come, however it is not reliable. My pharmacy outside London always sends an email when it is ready and picks up the phone when it is open.
December 2023 by Laura Blagrove
Had a stroke went in and asked for help these to vile people told me they hate me for no reason didn?t wanna help I just wanted some eye drops I have it all on Video telling me they hate me so unprofessional made me very sick also police was on my side after watching the video can?t believe there pharmacies and dealing in medication after the abuse I got shame I can?t upload the video. So unprofessional was even rude to his own staff disgusting to think I?ve been through hell and couldn?t even get help from my local pharmacy disgraceful!!!
October 2023 by Madeleine Backlund
I am glad I have this pharmacy as my go-to for my medication. I find the staff nice and very helpful. It?s clean and organised with great products for sale. Unlike Boots that for some reason is fast slipping down and is so bad now..and is in constant disarray..
October 2023 by Sams App
In general friendly, when in the store.Sometimes stock issues.When calling, quite often no one picks up
September 2023 by Leah Minett
I have been with this pharmacy for 41 yrs since I was a child suffering badly with a rare form of cancer, I have watched different pharmacists come and go , I can say that all of the top pharmacists and staff have been brilliant to me , the recent and newish pharmacists are very helpful and jay behind the desk is lovely,Syaid the top head pharmacist in the back is not rude and is very professional, efficient and sorts things out for me always, I?m never without my many medications and I?m always listened to by all, they all are very caring, I?m a disabled 52 yr old and no one is rude there at all , I?ll never change pharmacies ever xxx?
July 2023 by Tannah Matus
I have read a few of the reviews and can say that my experience has been nothing but positive.Yes they have stock issues at times and the items sold on the shelves can be pricey, however that's the same for any pharmacy.The gentleman at the front desk is always happy to help. In fact I would say the customers that come in seem to be entitled and rude!
July 2023 by sergejs zubkovs
Very smart and friendly people work at Fontain Pharmacy. They are always ready to help you in anyway, just ask!
July 2023 by Edward Bird
Sorted and had my prescription in stock when no one else did which was a life saver. Would be 5 stars, but they don't have any prices in store which means I don't shop here often.
June 2023 by Private
Please avoid this pharmacy, especially women. The manager is an aggressive bully (he declined to give his name). His behaviour is as equally disgusting as his customer service. Multiple times I have been hung up on or shouted at. I did not report him the first time, but now I have this incident recorded, I will take it further. If I find out a way to link the recording here I will. Please all women/vulnerable people or anyone else dealing with mental health, avoid this place. I have changed my pharmacy and I urge you to do the same. To anyone else that has had experiences like this, please report it. I let this happen time and time again whilst not saying anything, but reporting his actions will be the only way to stop him doing this to others.
January 2023 by Paul C
Very Rude, apparently S.....is manager, I made a mistake re a date and was met with attitude and appalling customer service, not a good representation of the other staff.
December 2022 by Evie K
A wonderful and helpful pharmacy. Very efficient and friendly.
December 2022 by Himdad Abdullah
Poor customer service they don?t answer anything if they don?t have any business with your question,
November 2022 by Rose Singh
Has been local pharmacy for so long. Always helpful and genuine and will really help you when they can. Thanks
