March 2024 by Jessica Feto
Excellent customer service ? today i was confused whether to have coffee or tea since I had one in the morning and Kri was so patient and kind with me till i made up my mind ? she suggested me Columbia Coffee which is a bit lighter that the usual ones and the coffee was soo good and tasty. Thanks Kri ?
March 2024 by Dermont Renata
Delicious coffee and friendly staff
March 2024 by Cho Sandra
Highly recommend Mozzarella Toast with Roasted Tomatoes and Plant based chicken panini! Delicious food with great service.??
March 2024 by Susan Mckenzie
Lovely and clean. Friendly staff and very good coffee.
March 2024 by Aleksandr Zablockij
Fast service, had a chai latte.The staff was friendly and the atmosphere
March 2024 by reem elfarra
They have nice coffee and plenty of places. However, Nero in general lack cleanliness, toilets always out of order or not clean.
February 2024 by J LB
Barista is very attentive, service is top level.
February 2024 by Lauren Biebuyck
Extremely poor and slow service. Inappropriate to have one person working on a Saturday morning :(
January 2024 by John Towers
popped in for a coffee and was pleasantly surprised
December 2023 by gol cicek
The ground floor smells toilet instead of coffee and pastry. They have to clean the toilet regularly and check the ventulation. Last time I couldn't find a clean table to site. And smells of the toilet was terrible.I am always asking to barista to get a small napkin. Why I have to wait to get a napkin?
December 2023 by Waqas
staff very friendly, nice seating space both in and out. app use is great. Efficient service. well done.
November 2023 by Jane
The usually good coffee was not good last time I visited. Luke warm and not much taste.
November 2023 by M
I would like to share my recent experience at this café. I believe constructive feedback is essential for any business to thrive, so here are some observations from my visit:1. We arrived at the shop around 5 PM on October 20th. It wasn't clear that the upstairs area was closed as there were no signs. When I ventured upstairs, I was met with a somewhat aggressive remark that it was closed by a female employee in her mid-20s with black hair and eyes.2. While there were several customers enjoying their time downstairs, this same employee started throwing trash bags from upstairs, creating a disruptive and unpleasant experience for everyone, including those beneath the stairs.3. When collecting our 'Too Good to Go' bag from the till, the staff member (the same woman I mentioned earlier) was noticeably rude, asking my husband to sit down in a confrontational manner. Like " Can you just sit down?"4. We had ordered a sandwich bag but received one filled with sweets. It's understandable if sandwiches weren't available, but a polite explanation and apology would have been more appropriate. Especially when we selected "sandwich bag" and we were expecting them.This experience left us quite disappointed, and we don't intend to return. We understand that everyone can have a bad day, but such negative interactions with customers are unprofessional and certainly not the level of service we expected.I believe it's crucial for the management to address these issues, as I'm confident we weren't the only ones uncomfortable with the disruptive behavior of this specific employee. I hope for a response from the management regarding this matter. Thank you.
November 2023 by Shotom
One specific staff was so rude, with black hair.If she acts like she doesn't want to serve anyone.You guys need to fire someone like her obviously. I felt super uncomfortable
November 2023 by George L
Service with a smile. Getting my coffee regularly from here and this store never disappoints. Very welcoming and friendly staff!