January 2024 by Lesley Hamilton
Patronising manager and rude sales staff at the till.I returned a kitchen item that was sold to me incomplete. ( I didn't know that at the time) I was questioned by the sales staff, and the manager. There was no apology for the initial sales mistake, nor for the rude till staff who 'doubted it could have been sold like that'. I was reluctantly given a ' good will gesture of refund' ? ? The name of the staff on the till is on the receipt. So,they could identify who had originally sold it.I offered to speak to a senior manager but was told 'nobody is calling you a liar, lovey'?Condescending and rude. Beware of their attitude to honest people .
December 2023 by Vasiliki Bakalli
The products that Dunelm offer are good! However, the reality of working at Dunelm is quite different. Employees have reported that the workplace environment is a nightmare, with management prioritizing profit over employee well-being.One of the primary issues faced by employees is the dishonesty displayed by management regarding rewards. Staff members are often misled about the incentives, promotions, and benefits promised to them. This lack of transparency creates a culture of mistrust and dissatisfaction among employees. Furthermore, Dunelm's management practices often involve cutting employees' working hours without justification. This not only affects their income but also undermines their work-life balance. Employees are forced to put in extra hours without receiving any additional compensation, leading to increased stress levels and frustration.In addition to the lack of rewards and fair treatment, employees have also raised concerns about the lack of support and understanding from management. They often face unrealistic expectations and pressure to perform at their best, regardless of their personal circumstances. This leads to high turnover rates and dissatisfaction among staff members.So, while Dunelm's products may be appealing to customers, the reality for employees is a nightmare. Management's (top line also) focus on profit and mistreatment of staff has created a toxic work environment. Employees are lied to about their rewards, work hours are cut, and support and understanding are lacking. It is crucial for Dunelm to address these concerns and create a more equitable and supportive workplace.
December 2023 by Dalestyx
Huge range of products, spread over two floors. Went there for a click and collect.
December 2023 by Rosanita
Good place to shop for home furnishings. The store was busy with customers. Did not purchase anything on this visit will definetely be back.
December 2023 by MLee
Lots of variety to choose from.The bedding department has a great selection
December 2023 by Avril Endfield
Had a blind made for my spare bedroom. The price was really good. Appointments for measuring and fitting on time. Really can?t fault in any way
December 2023 by david paszkowski
Nice place to shop niice staff the only real problem can be getting there no buses go to the retail park due to being disabled always have to get minicab there
November 2023 by Mark Lawes
As Dunelms go this is a really nice one, The place is really clean and has a lot of choice. If you are setting up home apart from white goods this place pretty much has you covered. The staff were all incredibly friendly and helpful. I got the impression that staff enjoyed working there by there smiles and demeanour. We had breakfast and coffee in the little food part upstairs, the food was really nice, it was hot (which is always good) and the girl serving was equally friendly and helpful. The only think I would say is maybe the dishwasher could do with replacing as the cups and plates are not overly inviting. But 5 Stars for a Dunelms they should be proud of.
November 2023 by susan sawyer
Dunelm is a great store for all kinds of home products including furniture, linens, curtains, soft furnishings, lighting and everything else. Good quality and reasonable price
November 2023 by androulla vasiliou
I love the store and I love the little cafe upstairs. Nice coffee and cakes, Denise is super friendly and smiley.
October 2023 by Philip
Not especially cheap, but huge range and some hidden bargains. Never been when cafe open, but looks a good spot to rest and recharge
September 2023 by Shijo Thomas
Great products but always a bad experience at the till. I can?t understand why a store that sells crockery and glassware doesn?t have the provisions to pack the products.When I asked for some paper to cover the bowl that I bought, I was given a crumpled piece of paper which barely covered 10% of the bowl. When I requested for some more paper, I was told quite rudely that it?s the last piece of paper in the store.Better to buy online where they don?t have an option, but to pack the products properly.
August 2023 by Anantrai Vyas
Good place to buy house ware items plus restaurant upstair for breakfast
August 2023 by Neil Epstein
Vast choice of household goods and furnishings. Nice little cafe too
July 2023 by Fatima A
Very bad at delivering orders. attempted delivery 4 times since 3 weeks now.
