September 2023 by Ali Reza
There is a lady in the TV sales department who is very rude and she didn't answer at all and I asked for help and she didn't help me at all. I went to another branch to buy a coffee machine , TV and speakers.I think she was manager
August 2023 by Mary Moris
Went to Carphone Warehouse today to switch network providers and get an upgrade. The lady working there was amazing, very patient and friendly. She knew what she was doing and explained everything very well. Overall I was really happy and very satisfied!
April 2022 by Nikhal Malhotra
Would be nice to actually get through to a member of the customer service team, have been trying the customer service number for days. Average time it takes you to get to a call is 40 minutes ? I was on hold on Monday for over 1 hour and I gave up. Yesterday I spoke to a colleague who promised to called me back and she didn't. After another 40 minute wait in the Queue I got put on the call to someone who cannot help me as she only started last week Tuesday with no training and doesn't know how to work the systems. Left my previous network provider for an early termination of £150 to join a new contract on the Samsung S22 and due to a faulty phone which is in the process of being exchanged. Delivery date was confirmed, gone to collect & been told its still in fulfilment. I am now left with paying for a contract on a phone I don't have & I have not been given a date to collect my new phone. The worst customer service experience ever. I use to work for Carphone Warehouse and I cannot believe how bad the customer service has gone.
February 2022 by David Amato
Kept me waiting for over 20mins and once the girl working understood that I only wanted to buy a phone and not have a contract with Carphone Warehouse she told me I had to do my business online.
August 2021 by Carlos Brito
It's the previous Carphone Warehouse in Golders Green where Ms P.Q used to be a Store Manager. It's not there no more. Very Sad. Great Memories.
March 2021 by Andrea Cattolico
Not helpful. According to their odd policy for returns, I am supposed to wait all day for a DPD courier to turn up...!
Why don't they get organized to accept returns in store, is a mystery!
September 2020 by Antonia Loizou
One of the sales assistants today really showed patience and care throughout the whole purchase today. So rare to find such good customer service and willing to help! He wasn't looking to make just a quick sell, but was also willing to miss his lunch for us, to guide us through everything step by step. Recommend all day everyday! Great staff and service.
January 2019 by Urist McGeorge
reserved an item, went there, they said 'we have two in the system, but we don't actually have it'
April 2018 by Andreas Kou
The cheapest prices Iâ??ve ever seen and lovely customer service
January 2017 by Kaegen Kugan
Amazing service! Would definitely buy from there again! Lovely customer service from their fantastic sales colleagues! Carphone Warehouse 10/10
January 2017 by K4eee
Amazing service! Would definitely buy from there again! Lovely customer service from their fantastic sales colleagues! Carphone Warehouse 10/10
December 2016 by John Anthony
I have just been served today by two young unexperienced members of staff giving you two different kinds of information to sell their product. Do not buy any iPhones from carphone warehouse if you change the Sim card in the phone the phone will automatically be blocked and it will be difficult for you to unblock due to the staff not knowing which company to call to unblock your phone. I am a very unhappy customer today and I will never go back. If you require iPhone go to your local apple where you will be served by experience staff at a professional level and gets the correct information on all of the products
