November 2023 by Moe Uddin
I find this store to be cramped not enough space to move around and casually (go with the flow) snail speed do the shopping in a relaxed tempo, very similar to the Green Street (Upton Park) branchHate the fact when the weather gets colder the selection of Ice cream (lollies) gets reduced as if there's nothing there to choose fromGood fact this company (supermarket) lets you shop and they'd drop one fantastic innovation and a genius idea all for free.
November 2023 by Desmond Porter
I suspect that the prices of this place are much higher than they should be.The bonus cards just bring them back to where they were supposed to be in the first place.
October 2023 by rosemary stephens
I am not impressed with the customer experience in this shop. I had my own shopping trolley so had items in basket on top. I went to a till manned by a woman who was scanning someone else?s shopping. There was no sign to say it was closed and the woman on the till barked out the till was closed in a severe voice, and to go to the self serve, no apologies. I stood at the gap to the self serve I was next and another member of staff very abruptly told me to stand on the red arrows, i was literally inches off the sign, she then very abruptly asked if I wanted to pay cash or card. I have no problem with staff informing me of what and where they want me to go and do but I feel, they way I was treated was very militant and some customer service training is needed in this shop. I was very surprised at my treat,ent as i am an older customer and I remember Icelands having a very kind policy where they look after elderly people and people with mental health. I have been in this store a few years ago when the ladies at the till were very kind helpful and caring, especially towards confused elderly people. What has happened to those staff?
October 2023 by N S Khanom
I placed an online order, your supposed to deliver between 12pm to 2pm today, you didn't update me of delays or cancellations or even deliver my order. why did you take payment and cause me alot of inconvenience.you don't pick up your calls or deal with customers with care.it's 10.30pm now, your shop is closed, you haven't delivered my order or updated me of anything even now.everytime I order from your shop ubereats app you guys do the same too. I'm really upset . you guys need to be more approachable and deliver the way we order.woodgrange iceland always scams me
October 2023 by RedOR Blue
It's good for survival of your poor but the food is not very safe for you as its cheap and mass produced. Be vary what you eat
September 2023 by Vasile Maftita
Yes, I am satisfied with the quality of the store's products with normal prices, thank you.
September 2023 by Bill McGarry
A typical Icelands this. Some good deals usually prefer customers to use the self service tills but not always
August 2023 by Sharon Kelly
The staff is so friendly and helpful. Selection is excellent and prices are reasonable.
July 2023 by Jayeeta Choudhury
Staff is really rude they even don?t help customers they even don?t know there policies aswell all together worst Iceland ever
June 2023 by sitaram sitaram
I love this place. I have never had such an enjoyable time shopping as I always have here. Thanks for the great service. I will be back soon.
June 2023 by Imran Khan
Comparatively busy store... clean place... most of the time stocked up well. However it's all self-service checkout despite having a long queue
June 2023 by Nabz
Very big and busy. Shelves stocked and usually have what you need. Parking is hit and miss so good if you are a local?
June 2023 by SYED HAYDER
Longer que. No one serving at till. Self service only but can't get for asking help. Only security gard helped at self service point.
June 2023 by Ashley Thomas
I love this place. I have never had such an enjoyable time shopping as I always have here. Thanks for the great service. I will be back soon.
May 2023 by Salim Patel
Iceland in Forest Gate, on the corner of Woodgrange Road and Romford Road. A very busy branch. Free delivery over £25 is a popular option here. Mainly because parking can be tough on nearby streets at the best of times.There is three self pay counters and four norma staffed counters. A security guard who multi-tasking by queue busting and helping the flow of the store. I even saw him help a customer bag up, top guy.Salim Patel
