March 2024 by The Real Chic
The staff are unhelpful. The female staff are rude I received bad customer service. It's no wonder that it's always empty I will not be shopping there anytime soon.
March 2024 by aisha ahmed
This manager needs to be sacked immediately he?s very rude and disrespectful, I came in couple of weeks ago and he was being very pushy trying to get me to buy a SIM even though I refused many times. When I didn?t buy the SIM he started raising his voice at me and asking why I wouldn?t buy it rolling his eyes at me It was very disappointing and upsetting. I felt so embarrassing I?m definitely not ever going back this shop ever again and I will be taking this further
January 2024 by Mo Rahman
Didn't like the attitude of the manager on duty on boxing day
October 2023 by Brenda Lita
Head of Superdrug?s you need to reevaluate your staffYour opening time at 9am as I waited in the car your staff strolled in at 9:05 shutter closed and as writing this the doors are still not opened and it?s 9:11 as we speak.Something needs to be done here
October 2023 by Zahid Ahmed
Good customer service. Great collection
September 2023 by F K
?Manager? Abdul was pushy in wanting me to purchase a £10 sim. When he was trying to sell it (to meet his commission targets), I felt pressurised as he also stated ?don?t worry I?m the manager? as if that makes a difference?Also, when I eventually rejected wanting the sim, his non verbal body language and also tone of voice changed to somewhat off and cold.Not happy with the so called store managers service!! Definitely needs to take a course on customer care and professionalism!
September 2023 by Imma Ferrara
I came into this shop few times and I can see the staff very unhappy to work there. When you ask for something they reply to you so annoyed like you are disturbing them, when you are at the till to pay, always being offered starbuys even you say no they keep asking you if you want to try a perfume or anything else and it?s very annoying. They try to upsell items without listening to the customer will. I had to buy some wipes and the young girl at the till kept me for over 5 mins after I said no many times and still tried to sell a SIM card. I just wanted to pay for my items and leave, and this staff member didn?t even say goodbye to me. Great customer service in this store!
June 2023 by Shyvonne Lee
Cashier put a sim card in my bag without explaining it cost £10 and she would give me her staff discount to give me a 40% discount. I didn?t even realise until I checked my receipt. They refunded me and made me pay again. Manager Megan did not apologise and acted as if I was inconveniencing her day. The refund will take a week to process now because they want to score additional points for selling additional products. Wont come back here.
June 2023 by Ariona Kruezi
Store closed 30 minutes before they?re posted closing time. There was a que of people waiting to enter the store and the staff completely ignored any knock or attempt at getting their attention. Extremely frustrating and a waste of time.
June 2023 by Linda Green
Staff seem to have no ideaWhen you ask advice on products, management is worse no eye contact as i was told he is very busy and under staffed I said your staffing problem was not my fault he said you have what you want you can go
May 2023 by Lucia Silva
First time I bought something from this store. I was served by Abdul. So rude. He didn't say hello he just tried to upsell me so many times after I politely said 3 times no thanks ( he offered 3 different things) while still packing and paying he called next costumer and started to serve her while he has on his hands my receipt.Don't recommend this store to others and won't be coming back.
April 2023 by Dovile S
Jaknisha was very lovely today. She did a very good job with my eyebrows and upper lip. Also, she was doing so carefully so I don't feel the pain.
March 2023 by Brad Colton
I had the pleasure of having Saranjeet do my eyebrows at Superdrug, and I couldn't be happier with the results! She was incredibly kind and professional from start to finish, and she made sure to listen carefully to my requests and preferences. Her attention to detail was truly impressive.Not only did Saranjeet do an amazing job on my eyebrows, but she also made the entire experience enjoyable and relaxing. She was very friendly and easy to talk to, I can't wait to come back and see her again! Thanks so much, Saranjeet.
February 2023 by M A
Store manager Abdul needs adequate training, abuses his power by making up his own rules. That?s not the role of a store manager. Things that are clearly stated on Superdrug?s website, he will twist and turn it into his way, ended up abusing me because his ego wouldn?t allow him to accept he was wrong, what a jobsworth. Avoid if you can if you want customer service.
February 2023 by Elisa L A
Just back from this store, I asked for a refund for a product with a misleading label.Worst experience ever as a 20-year customer, the store manager apparently does not have any knowledge that defective/wrongly packaged products do exist and it is responsability of the seller refunding the client for a product that was meant to be another colour. He even suggested me to contact THE BRAND for a refund.Please avoid this branch, the staff needs to receive a proper training in Customer Service and Diversity and Inclusion.Embarassing service for such a big retailer.
