November 2023 by Diogo Assereuy
Avoid this place, they are dodge, been there for a brake pads replacement only, but they try to make me change brake discs too, it was the first time the car needed to have the pads replaced, car was only 25k miles. Definitely don?t recommend the place.Service: Brakes
November 2023 by Omran Rashan
Joel was absolutely amazing, went to get new brake disks and pads firstly at Hendon Halfords but they weren't too helpful in my situation but when I spoke with Joel he was very reassuring and helpful, told me to go to Halfords auto centre Finchley and got the new brakes fitted. Would recommend 100%.
October 2023 by Phern Owusu - Poku
Very poor customer service from a staff member named Joe both via telephone and in person, not a nice individual to speak with, incorrect charge applied for an oil and filter service, having requested a refund he failed to assist. Rather rude approach stating it?s not under his remit to clarify prices given this visit was the first and last time visiting this branch I would suggest you avoid visiting halfords by any means necessary.Service: Auto maintenance
August 2023 by Felix Aresco
Honest, trustworthy, comprehensive. Incredible value for money, with services guaranteed by a big brand motoring retailer.My MINI's MOT and tyre replacement were completed within an hour - for the second year in a row. The team were courteous and the feedback about the general condition of the car was genuine.I won't go anywhere else. It's awesome to have found what every motorist needs - a reliable, straightforward, affordable local garage.Services: Tires
July 2023 by Charlotte Day
We needed help with a quick fix on our car and so we called Halfords, Joel was so kind and amazing squeezed us in despite having no appointment and despite not being regulars. They helped us out, fixed our car timely and efficiently just before they closed! Highly recommend 5 stars!Service: General repairs & maintenance
July 2023 by Jade Lam
Really disappointed with the service. Booked a wheel alignment in advance, turned up on the day and was told the machine has been broken for days. No one contacted me to let me know in advance, and I still got reminder text message to come for the appointment. Staff were not apologetic or helpful at all. Poor service.----I've had more bad experiences since the above:Free checks are a scam!The wheel alignment free check highlighted a problem with the suspension so we were told to do a free suspension check. The suspension check showed we apparently needed completely new track rods and a new gator as this was cracked. Halfords total ~£450.We usually go to our local small garage to fix our car but on this occasion they didn't have the machinery for a wheel alignment. We did however go to them for the new rods and gator Halfords said we needed, and the mechanic told us the rods were absolutely fine (1 new, 1 in working order), and the gator was just missing a clip (not cracked at all). The clip and labour cost £50.We wasted so much time going back and forth to different Halfords branches for the checks and were so disappointed to find out they were trying to charge us for things we didn't need. I'd completely avoid them if I were you. Their costs look appealing, especially for the free checks, but it'll end up costing you a bomb and wasting your time.Service: Wheel alignment
July 2023 by Stacey Darkwaah Duah
Until coming across Halfords, I always had anxiety about going to the mechanics (as a new driver / car owner). I?ve had a few visits throughout the year, just for peace of mind and the staff are always so friendly and accommodating - especially the centre manager. Had and passed my MOT at Halfords Finchley Autocentre today and the staff were accommodating as always. Really efficient turn around and professional throughout. My car concerns are always investigated in a timely, diligent manner. Will definitely be back with any future car concerns. Being part of the members club also gave me a nice £10 discount off my MOT this year :). Would highly recommend!
June 2023 by Peter Lawrence
Only a 1 star as no options for 0 stars. Staff could do with some customer service training, Very unhelpful person on reception. Needed a very simple job done this morning ( knew they would have to order the part which was not a problem as working in area) but was more interested in work on cars already in garage.
June 2023 by Navid Som
Have had a squeak when I brake, so used halfords free brake check to book myself into this garage.On arriving the guy (assume the manager) started ranting and raving about me having come 4 times before. Not true. I'd been once 14 months previously when I had just bought the car. That time he did a brake and tyre check, and recommended I get discs, pads and all tyres replaced. I was shocked as I'd just bought the car but being a naive new driver I took his advice seriously. I found a garage to do the work for half the price quoted by halfords.Anyway, cut to today and after convincing him I hadn't been 4 times before, it's clear his main upset was actually that I hadn't had the work done by his garage. I asked if he would do the brake check and he said he'd drive it up and down to check if it's safe. I said I'd just take it home if that's all he was going to do, so then he added they'd take a look with a torch. I said I'd wait but he said no, it would take a few hours and he'd call me when it was ready. So i leave the key and get the 45 minute bus home. 30 minutes after I get home he calls and says the car is ready. So I trek back again on the bus, and he gives very little details, just to say they there isn't enough grease. I'm not entirely convinced as to whether any check happened at all. And surprise, surprise his recommendation was to get all the pads and discs replaced, despite it passing it's mot with no advisories.I'd be curious to know how often this garage recommends a full disc, pads and tyre replacement whenever someone comes in for a free check - I suspect it is very often. Do not go to this garage. Bad customer service. Rude. Untrustworthy
June 2023 by George's Life (GEORGESLIFE)
Booked an appointment for aircon refill. they were quick and fixed my aircon like new. It costs 59£. I don?t think you can find cheaper and more reliable than halfords.
April 2023 by Brian R.
RUBBERY JUBBLY tyre service let down by Customer (no) Support!Amazed by surprisingly good local tyre service for a major chain. Actually trusted them... wow. Reception exceptional. Gave good advise how to get best tyre price. Rubbery Jubbly!Only down-side was the on-line "extended warranty" and Motoring Club discount did not materialise and when rang Customer Service got not no customer service , only the run around back and forth, until really fed up. They promised to "look into this" snd "escalate" but of course nothing happened.... such as shame great local physical service let down by tyred customer support.Service: Tires
April 2023 by Osnat Borreda. .???? ?????
Had my MOT there this morning. The team were wonderful and welcoming, Joel was helpful and kept me updated. Got my car tested fairly quick and were happy for me to wait there while they do it. As I was sitting there for a while I could observe and hear the way they speak and handle customers and I must say I was really impressed. Super professional and helpful. Explaining things with patience. Their management team should definitely recognise them. Don't think I've ever been in a Halfords where team were so lovely (and they were super busy don't get me wrong). Would definitely return
April 2023 by N Nichitina
Awful customer experience. Despite taking the payment for the full service due to ?issues with the system? they couldn?t fit me on the day booked. Can easily invalidate people?s service history and affect future car price when selling not to mention the inconvenience time and money spent on getting there and back with 0 result. Outrageous
April 2023 by Jade Nicole
Wonderful service! Took car for an MOT and they fixed a small issue free of charge as part of the MOT. Very friendly and helpful staff, will definitely be using this garage again!Service: Auto maintenance
April 2023 by Dancing Lover
RUBBERY JUBBLY tyre service let down by Customer (no) Support!Amazed by surprisingly good local tyre service for a major chain. Actually trusted them... wow. Reception exceptional. Gave good advise how to get best tyre price. Rubbery Jubbly!Only down-side was the on-line "extended warranty" and Motoring Club discount did not materialise and when rang Customer Service got not no customer service , only the run around back and forth, until really fed up. They promised to "look into this" snd "escalate" but of course nothing happened.... such as shame great local physical service let down by tyred customer support.Service: Tires
