August 2023 by Maria Aziz
Pleasant and helpful staff, very happy to see that this branch is maintaining its presence in my local high street...long may it continue.
November 2022 by S M
Had a fairly negative customer service experience with one of the staff talking to me in a condescending and disrespectful tone over a simple request that any other bank that I have accounts with have no problems fulfilling said request. As a matter of fact, I had actually visited another branch, for another bank that I?m with, situated directly nearby which managed to carry out the same request with greater efficiency and overall polite service.While I would still continue banking with Nationwide, I?m glad that this isn?t my main bank, nor do I use any of the other banking services here anymore, and instead I now use services instead provided by other banks. Already starting to dislike using Nationwide for a lot of problematic reasons, but my most recent visit was unpleasant and made me more appreciative for not using Nationwide as my predominant mode of banking.
August 2022 by Nikhil Kumar
Friendly staff and located on the high street. Never crowded when I went and quick service. Parking can be a problem.
July 2022 by Syed Rizvi
Horrible experience each time over the past few transactions I had to do in this branch. Lead by the branch manager some of the staff in the branch is a disgrace and fail to provide a basic level of customer service for which they are hiredby nationwide. Branch manager keeps saving up £50 note at the back and cashiers will try to offer £20 note or rudely put you off by saying we have very few £50 notes and they are only the older £50 notes. Question is to nationwide as a organisation that is this level of service acceptable !!! on multiple occasions your Feltham branch has no newer £50 notes for a £600 - £800 transaction? Also very surprisingly this branch has only female staff and no male staff ?
August 2021 by Gorky Shaw
Excellent experience in this branch. Efficient and friendly staff.
September 2020 by Paul Isaac
I recently popped Into the branch to ask about opening an account. An amazing women helped me behind the counter and advised me of what I?d need to do and gave me options on different ways of investing my money. She was kind and made me feel welcome. I?m old and it was nice of her to spend time with me. This lovely young lady was called Vikki I believe and I have now opened an account.
September 2020 by Andy Wright
today it happened that i had visited the feltham branch. i was served by an indian girl at the counter- not sure i think her name is stephie, she was so good. her customer service is amazing she was very positive and she was enthusiastic and energetic. what amazed me was i myself being in the service industry for the last 38years, i havent come across very positive, bubbly, amazing girl. she was really good at her work. she smiled all the time i was at the counter. i would strongly recommend her for a higher position in the organizatiion as i have see a potential in her! way to go feltham branch- you have the right person!
August 2020 by Sandra Walkins
Today I had gone to the Feltham Branch for making a payment. I met this girl on the door, very lovely, very pleasant. I always went to the counter to make this payment. It was pouring out, she asked me to step in the branch before making any conversation. I was puffing as I was running to the branch to make this payment. Steffie was very kind enough to ask me to settle down and asked if I would like to have some water. I kindly say no to her. Bless her! I She asked me if she could assist me with anything- and I told her that I would like to make a payment. She explained about some project they were having in the branch, initially I didnt understand but she explained to me once again. She then offered to assist me on the machine as this was my first time to make a payment on the machine. She showed me how to make the payment. Thanks for her for making me so comfortable. She is a great help. God bless her.
March 2019 by gray park
I had been with nationwide for over 15 years and was badly let down by them and as they were not interested in solving the issue I felt no other option than to close my account not once did they as why or was it something they did .
September 2018 by Rob Smithers
The most wonderful, accommodating and helpful staff!
They are the friendliest and loveliest of all branches and of all other banks!
Always smiling and engaging, they treat customers with respect!
Big thanks to you all!
April 2018 by James Moore
Great branch verry helpful staff can get verry busy though
November 2017 by Dilagha Majroh
First time I went to this branch and the cashier was so rude, her name is Vikki she refused to transfer my money she gave me stupid reason she tried to avoid me and I will never go again! Now I am on my way to my own branch just to close my account coz of her!!!
November 2016 by Dominica Bol
Really bad service the young blond girl refused to make money transfer for me and she give me very stupid reason why she can't do it. I will advise to send her for some more training. I'm not going to this brunch again !!!!!
