December 2023 by Abdulahi Sharif
I am incredibly disappointed by the experience I had at the Lidl store near the Feltham train station. As a loyal customer who shopped there regularly on my way home from work, I was deeply troubled when a staff member named Mamata reported me as "suspicious" to security for no reason. Despite complying politely when stopped, the aggressive way I was searched and interrogated made me feel targeted and stripped of dignity. My attempts to professionally discuss Mamata's accusations with her were met with physical assault by the area manager Sunil. Though one employee named Rachid did try to help, I was ultimately banned from the store for a year and threatened with trespassing charges simply for seeking an explanation.The way I was treated was unfair and discriminatory. When I filed a complaint with Lidl's customer service, I hoped for accountability and an apology. Instead, I was banned while the staff faced no consequences. This response only compounds the humiliation and trauma of that day. I will not let this go until I get justice and ensure no one else suffers such discrimination at Lidl's hands. As a longtime shopper, I expected far better than aggression and exclusion from a store I supported with my hard-earned money. If Lidl does not address this experience seriously, they will lose not only me but many other loyal customers who believe in fairness and human decency. I know I cannot be the only victim of such mistreatment. It is my responsibility to speak up.
December 2023 by VICTOR CHANDRA
Not so good experience, lower staff service, poor choice of product-- empty selves.... Over smart security... boooo.
December 2023 by Madonna Alexander
Great Lidl storeWell stocked excellent transport links super close byRight near the High Street
December 2023 by Fátima Santos
Good product display and a wide variety. That's where I buy my bread.
December 2023 by cherone henry
Used to be a lovely store. But bias is definitely experienced when your a shopper.Brown customers definitely treated different by staff. Service is different and politeness not there.Nicest most professional person is the security.He is always non judgmental and professional.
December 2023 by Patricia Walker
l goes into the nearby Lidl's in Feltham unfortunately today, I've bad experienced with one of your staff member and went to a self-checkout machine and I bought all my stuff... the lady had took my Trolley that the same lady that I had the issue with and she saw by transaction be put through and was already paid for and used the Lidl app.After it went through I got my receipt and I put the receipt on self-checkout machine while I sorted out my bags ...I had to move everything around in my bags because I had two big items which were pizza boxes.how to put the beside myself on the floor while I sorted out my all other shopping and this ladies went behind me (I didn't realise she was there until she started talking she had my receipt in my her hand which was on the self-checkout machine meaning she picked it up..while I was sorting and was looking at my receipt.she was saying "did you pay for the pizzas already" and I said yes there's my receipt..and she looked at me funny like she didn't believe me (she had it in a hand but I didn't even realise still until she showed it) then I had to explain that one was reduced and one wasn't and(receipt still in her hand) then after she looked at the receipt properly...she realised that I paid for it and did not apologise for accusing of me.This is not the first time that I've got in that store and they made people extremely uncomfortable like my mother had been scared by the security guy and he had scared other people as well elderly people.. people who are local ..he has inappropriate behaviours and I don't believe he should be employed if he has no control of his emotions.I've witnessed people being screamed at and being accused because they've picked up a trolley and didn't buy anything ...I'm sorry but that is disgusting ...I am working in customer service" I will never treat customers like this"..You should be truly ashamed and I don't even care that you're in Feltham...You make people so afraid to go in your store that we have to carry receipts outside the door hold it in the hands and wave it at the security guard to even prove that we even bought stuff... unfortunately that people who live in Feltham aren't all thievesNow the fact you're taking receipts behind our backs in self-checkout or even taking our receipts and accusing us ( take it )when you directly already seen us pay for it now.. it's like do you want us to not buy anything in your store? and do you want everyone to never shop in your shop?The fact that you can't still change the prices (wrong items)when you're price tags are machines now...just shows what member of staff are lazy and rude...Make some major changes for next yearThank you
November 2023 by Karen McLeod
Good quality produce at reasonable prices. Not very busy. No queues. So much to choose. Good range of garden plants. Good offers on fruit and vegetables. Good time to go at lunchtime.
November 2023 by AYAAN MALIK
Very good place, good staff has a lot more things great cleaning highly recommended the feltham lidil !
November 2023 by Mirela Varga
Well positioned, with good parking. The products are well displayed and everything is in order. The shop is always very clean. A regular customer knows where to find what is looking for. The staff is helpful and polite.
November 2023 by shally saini
Very rude staff. My 7 year old son took back a trolley outside from the entrance gate, the security guy scold him rudely.Instead of scolding him rudely, he should have asked him not to do this politely. Even though my son hadn't done deliberately, he just pulled that outside because he wanted to take kids trolley.That was unacceptable.
October 2023 by karim omar
Very clean and tidy with everything you need in there with a great price. Their bakery section is unbelievably good, if you catch it in the early morning you will find everything you need.
October 2023 by I E L
Fresh fruit and vegetables, yummy bakery items with freshly baked bread and pastries, amazing household items. Good service at the checkout. All i would say is people need to be more polite and grateful to the staff as they do their job to make us people feel safe and comfortable shopping in the store.
October 2023 by Ewelina
My fav place to shop.Clean and tidy shop. Helpful and nice stuff.But some customers are so demanding! Disrespectful for stuff.Good security guard, doing good job.New self checkout - quick and easy. Fruits and veggies fresh. Non food well stocked. Good prices.
October 2023 by Kirsty Sparrow
Not much choice food wise, don't think the middle isle is needed, could be replaced with more freezers or fridges
August 2023 by Idris Rajput
Bubbly mint tastes exactly like mint aero, in fact, arguably better?If you are every craving mint, bubbly is the choice?
