November 2023 by Mohammad Imam
Worse staff especially manager
October 2023 by Lizzie Lane
My husband treated both of us I got converse he got Jordans. Lovely service. ?
July 2023 by Joycelyn Forde
When I last order my item to go to the Feltham branch they alleged that my items was not there. But it was there, they tried to keep it so beware.
March 2023 by Google user
Visited the store to buy myself a pair of trainers which turned into a mission impossible job due to poor customer service and lack of fresh new boxed trainers. I am very disappointed when I was sold a pair as new and when checked they was worn on display. Exchanged for another pair which was given in the wrong size and had marks on the front. I would not recommend visiting or purchasing from this store at all.
February 2023 by rita benjamin
Visited the store to buy myself a pair of trainers which turned into a mission impossible job due to poor customer service and lack of fresh new boxed trainers. I am very disappointed when I was sold a pair as new and when checked they was worn on display. Exchanged for another pair which was given in the wrong size and had marks on the front. I would not recommend visiting or purchasing from this store at all.
February 2023 by Jahangir Ahmed
Great store with a lot of stock available. Staff are friendly and helped me with my child?s online order and were able to exchange the size at the store without any issues.
February 2023 by fori
I bought trainers 4 months ago trainers were faulty but the staff was very understanding and gave me a new pair of trainers
January 2023 by Georgeina Roffey
Staff are really nice and helpful but such a small selection of everything
January 2023 by fori uddin
I bought trainers 4 months ago trainers were faulty but the staff was very understanding and gave me a new pair of trainers
January 2023 by Kristopher Bliss
Worst company I have ever worked for. Rude staff. Lazy. And too slow at serving customersShop elsewhere!!
November 2022 by Cheryl Samuels
Purchased Jordans from here for my son, unfortunately they stitching was coming undone after a week. Went to the store and spoke to Jada who was fantastic, dealt with the shoes and sodted an exchange.
August 2022 by Rishish Dixit
Seems interns are running this store. They do not know how to talk to customers. you need to explain them multiple times. Also, they do not update order correctly. Collected and returned order same day and its been more than week no updates in that. Very poor customer service and store.
July 2022 by Charlotte Rickman
Terrible customer service. No care for customers or help given. Kids basically just standing around doing nothing. The JD sports app shows the store closes at 7pm each weeknight. The staff said it is 6, told them I had come the evening before and was closed and the manager said check the hours on google. Which do also say 6pm, I asked the manager to get it changed in the app to not waste people?s time and she couldn?t care less, said she didn?t know who manages the app. Honestly, she must report to someone? Tell them about it! Escalate it if you don?t know! Educate yourself. It?s really obvious all the staff don?t want to work there.
July 2022 by governator
Good customer service and convenient location with carpark next to it and parade if other shops
July 2022 by Jennifer Sterling
The kids love getting their trainers from there. Good shop and good service.
