March 2024 by Sharon Jones
Went into feltham branch not happy with the service ! Won?t go there again. Need to get better staff ???
February 2024 by Humaira Khan
Very rude customer services and the lady/ manager(Helen; Feltham branch) shouted at my daughter while I was paying, saying that you don?t have the right to touch anything In MY shop. When I asked her not to say anything rude to my daughter and if you think that she is touching the thing and you don?t like it ask me to stop my child , she raised her voice and shouted at me as well. Very disrespectful behaviour. I told her that if my child broke or damaged anything then let me know and I will pay but she behaved very aggressively and told me that I have to discipline my child before entering HER shop. If that is the customer services then please write down that children are not allowed inside the shop. I?m sure that the shop isn?t a museum. If on a nice Sunday morning she has to do the job( for which she is getting paid) then don?t take out your aggression on families with kids.Happy not to buy anything from you anymore, at least not getting insulted and will go where my children feel safe.
November 2023 by Anmool Iqbal
Extremely disappointed by the rude staff today. I was shopping whilst there was a child and dad on the till. The child accidentally touched an item and dropped it. He then proceeded to fix the items that fell. The lady serving was extremely rude about it, the lady was like tell him not to purposely throw stuff. The dad said he accidentally dropped it and is trying to fix it. She?s like no i can see he?s making a mess.Firstly regardless of if it was an accident or not it?s her job to fix it at the end of the day. She then goes if you carry on arguing i won?t serve you. The dad said no worries don?t serve me and walked outI was really upset with what i saw and also walked out as it was a kid and the attitude she had
September 2023 by Jose Valmoria
Was served today by Litty and she helped me get a better deal on the things I was buying and also helped me sign up for the rewards card, exceptional customer service and was very friendly!
January 2023 by Jo Furlong
Had to make an complaint about the member of staff in the store today. Very rude and not customer services trained.The member of staff wasn't wearing a name badge and refused to give name when asked but the reciept said - Stephanie.Had the audacity to say that if I did complain that nothing would happen to her. So clearly all the reviews that show there is an issue with some staff being rude in this store isn't looked into properly.Shame on Holland and Barret. These people are representing your brand. Look into the complaints.Use the Hounslow store. It's bigger and the staff are a million miles better.
December 2022 by Anar Nusrat
Avoid at any cost extremely rude staff will never ever go back again
October 2022 by Iwona Niewrzalkiewicz
Good shopping especially when sale is on
July 2022 by Romeo Monthy
Great store. Great customer service.
January 2022 by Schani Mti Eps Dfl
Very bad custumer service , they let me stay one hour on the shop just because the indian cashier , does not know who to pay half cash and half by card and i think its not normal , she wanted to oblige me how to pay , finally i turn back the product and she did not even apologize to give excuses ????????
January 2022 by Ana Smith
Nice and helpful staff plus well stocked!
November 2021 by Zayn Mum
Very bad custumer service , they let me stay one hour on the shop just because the indian cashier , does not know who to pay half cash and half by card and i think its not normal , she wanted to oblige me how to pay , finally i turn back the product and she did not even apologize to give excuses ????????
November 2021 by julie ann byrne
Lovely staff very helpful and friendly
September 2021 by Chahinez Mti Eps Dfl
Very bad custumer service , they let me stay one hour on the shop just because the indian cashier , does not know who to pay half cash and half by card and i think its not normal , she wanted to oblige me how to pay , finally i turn back the product and she did not even apologize to give excuses ????????
August 2021 by Jay Green
Always extremely helpful and knowledgeable staff. Shout out to Helen who is always attentive and let's me know about the latest products or discount offers.Thank you Holland And Barrett in Feltham. Always a pleasure.
August 2021 by moh san
I order 2 items of same the quantity online and to be picked from feltham store. When i picked up the package from the store came home and found only 1 item in package so i rushed back to the store and told manager that i picked these package and their only 1 item in the package so she picked up the item from the shelf and gave it to me and no courtesy of apology these is the second time its happened to these rude manager of different scenario.
