August 2023 by Ali Taymoor
There are no available signs to guide you to the servic desk, staff only available to receive completed parcels which should be completed online and printed by the customer.
August 2022 by Hayden C
Good staff and quickly went through the process although beware there is no visible DHL logos as this a safe store location.
June 2022 by Velikaya3
Although there is a desk with DHL signs the person behind this desk is unwilling unhappy to help with any questions you ask regarding sending a parcel or filling the booking for DHL.Disappointment
June 2022 by Kiara Tamang
Very good customer service
September 2021 by I I
Customer service is the worst one could get and there is no DHL sign out there as well. DHL isn't cheap and have name for it, i think they could do better then this before customer could have better off them.
September 2021 by Arvind Singh
Worst customer service ever.Person sitting on main reception desk avoided to give parcel back as I accidentally entered wrong address. They took it personally when I called DHL who immediately asked them to provide my parcel and refund.When I then asked that I need to send the parcel again to another address he gave a reason that it?s not possible as we just did the refund! He went on giving more excuses that the same card cannot be used again for payment, when I asked to use a separate card he once again said it?s not possible.It?s clear that he took it personally that I called DHL earlier and complained how unprofessional he was ! Will never coming here again.Pure laziness in this safestore by the individual.DHL has my formal complaint and will educate the agents here and organise a training programme. DHL agreed with me that the agent was wrong with what he did.Go to Safestore in Hanworth for DHL - they are way better and provide great customer service! In the end this is where I went instead.
September 2021 by Hayden Costa
Good staff and quickly went through the process although beware there is no visible DHL logos as this a safe store location.
March 2021 by A I
Customer service is the worst one could get and there is no DHL sign out there as well. DHL isn't cheap and have name for it, i think they could do better then this before customer could have better off them.
