November 2023 by Deja Bowens
Really big thank you to Jo and Charlie who not only carried all the tiles from the shop floor to my trolley but then also waited a the till and loaded them all into my car - very grateful for their kindness today. Very happy customer
November 2023 by Lee Grainger
Useless, always has been, never has anything in stock, always empty, AVOID!! Unless you like wasting your time!
October 2023 by Cristian Dobre
They dont pick up the phone
August 2023 by Jessica Wilson
Recently bought a lovely kitchen from here. Very helpful staff member bill who I spoke to in store. Want to say a very big thank you to him!
July 2023 by Ivan4
Very unhelpful member of staff. Asked the short lady in the electrical section one very simple question and she clearly couldn't be bothered to help buying the correct material. As a result I ended up buying the wrong parts and I have to go back for a refund.
February 2023 by james vallely
BE AWARE. KITCHENS BE AWARE.When you buy a kitchen READ THE TERMS AND CONDITIONS!!!!! Small print !!!! This is told to you continuously after you buy it but not before. If old friends or relatives are thinking of using Wickes Erith then please check everything then double check it.Once you buy the kitchen you are on your own. Customer care is non existent. Sales staff are rude, dismissive and condescending. They will blatantly lie to you to cover their stories. One dippy saleswoman even told us they don't have a Sale whilst standing in front of the KITCHEN SALE sign. If the kitchen is badly designed or if you are over sold items they refuse any refund.Read the small print !!!!Think of your worst second hand car salesman then imagine him selling you your dream kitchen.They only got a 1 star because you have to . This review is for Wickes kitchens only and does not refer to the rest of the store, who are always really polite, cheerful and keen to help.
January 2023 by Peter Wenham
Could not fault the service, very helpful staff ?
October 2022 by CS V
Don?t really care about customers. Looks like the web data base is not linked with the store stocks and they don?t want to help. Quite rude actually. Probably they are used only to the tradesmen,
October 2022 by Andy Deaves
A well stocked store for your professional or DIY building projects. The staff member I spoke to was extremely helpful when I had to exchange an item. No fuss at all and only to pleased to help.
August 2022 by Lou S
Avoid and use a decent provider. kitchen was designed by someone who cared only about his commission. It was impractical. We was also charged for multiple items that was not required. Trying to query of unused stock could go back for refund (total £450 unneeded stock) was refused. Only arrived 7 days ago so not over 30 days. Since seen I'm not the first. I won't be last. The customer service is bismal. Save your money and time.
August 2022 by Connor
Absolutely shocking customer service. Rude women on the phone putting the phone down on me because for the second time they have messed and order up this time leaving my delivery with another address .Shambles of a place .
August 2022 by Cameron Boughey
Absolute joke payed with card over the phone last week walk into store a week later and they then turn around and say they they can not accept and never accepted over the phone payment
June 2022 by Jaroslaw Skladnik
Convenient place for my today's job.I have found everything I needed.Thx
March 2022 by Jack Doyle
They are quick to take your money but slow to deliver and dont even return calls. Only use as a last resort
February 2022 by Ethic Jamzy
I bought a 5 lever lockHad workman first itOnce fitted the latch would not turnSo 3 days later took it backCompletely refused a refund as it was openI rang trading standards whilst in shop and they clarified EVERYONE has a ?short term right for refund?The product did not meet my needsNow I have to put it in writing to get my money backNever ever will I or any of my family and friends ever go in that shop againMy brother in laws a builder and has spent thousands upon thousands in thereNot no moreNo one advised me at time of purchase if it?s opened NO REFUND WILL BE GIVENTHERES NOTHING IN STORE TELLING ME THIS EITHERI WAS TOLD ?SHOULD OF READ IT ON WEBSITEUTTERLY UNHELPFUL RUDE AND SARCASTICSO RAJ YOU WILL BE HEARING FROM THE LEAGAL TEAM AS I AM QUIET WITHIN MY RIGHTS TI HAVE MY MONEY BACKDAM RUGHT DISGUSTINGI WILL THOUGH DO THISI WILL GET MY REFUNDBUT SHOULD NOT HAVE TO GO TO THIS LENGTH TO OBTAIN ITWICKS YOU HAVE NO RIGHT AT ALL TO KEEP MY MONEYI WILL UODATE THIS WHEN I GET MY MONEY BACKALL£26 of it
