December 2023 by Sav Sav
Got scammed by the asian lad on till today. He was happy enough to sell me a ripped and tattilly boxed tile cutter (39.99 one). He said it was new but the box was damaged in transit.Seeing as it was the last one in stock I bought it 2/3 days ago. I had the receipt after all.My builder wanted to exchange this one for a larger model so we popped back today.They did not stock the one we wanted so I asked for a refund.Cue his whole demenour changing ?erm the box is damaged, this looks used??No it hasnt, we literally took it out and put it back in the box?Let me call my colleague, ?ah it looks dusty, there are fine scratches??We did not use it at all, maybe there is some fine dust as the whole environment at home is dusty, the blade on it was unmarked, could it maybe have got the fine scratch from when it got damaged in transit perhaps??Erm, well, you should have opened and checked it when purchasing??We cant sell this now? so why did you sell it to me?!I buy things at your store expecting them to be new and not second hand, so am I suppsed to open every purchase at the till for an examination? ive never seen anyone else do that before.Terrible customer service. I will avoid toolstation, and worst case this branch from now on. Terrible, not even bothered about the value of the item but the way I was treated. Really had to bite my tongue and just walk out. Still feel like ive been conned hours later. Terrible.
November 2023 by Roberto Culora
Amazing customer service and friendly environment.. staff are fantastic, especially Monica who is exceptionally good at her job and always helpful
November 2023 by Marcin Rakoca
Grear service by: MONIKA.ADAM.LUKE,JOSH.The best service I have ever encountered. 5 stars is not enough for them.Would shop again.?
October 2023 by Ismail Topaloglu
Excellent service by Monika very pleased with her service will recommended to friends and family
October 2023 by Mervyn Finley
Top class customer service very knowledgeable on the products on sale
September 2023 by Allan Bassett
Staff are excellent in giving good objective advice, very knowledgable and a friendly attitude towards their customers.
August 2023 by Saj Mawnwoollah
Really poor customer service at this branch. Staff literally drag their heels. I write this as I'm standing in the branch. Attitude of staff here needs sorting. Screwfix just round the corner are much better. Won't be coming back here again unless desperate and no alternative.
June 2023 by M D
Monika was really helpful and attended to all my needs. She was very kind and happy to help with all my queries. Will definitely be going back. Thank you
June 2023 by Erd 29
Joshua and Charlie went above and beyond to ensure exceptional customer service for me today. I can?t thank them enough and I will be sure to return to this store.
June 2023 by Dee
The staff at Brimsdown Toolstation were incredibly friendly, helpful and knowledgeable. Great prices in general from Toolstation too, will be visiting again soon.
June 2023 by trilleen
Toolstation in general are excellent,huge range with friendly helpful service I like Brimsdown because of the easy access & parking without getting involved with lots of North London traffic.
June 2023 by Kevin K
Joshua and Charlie done a good job at helping me find everything that I needed
June 2023 by Jenine Bignall
Amazing customer service from Joshua and Charlie!!! Thank you so much!
June 2023 by Farai Ngarande
Had fantastic customer service there, staff was very professional and helpful
June 2023 by Doreen Ivey
Joshua at Brimsdown site, was most helpful and went out of his way to assist me with my purchase ? thank you!!
