November 2023 by Malcolm Lloyd
Better than the one on the North Circular toward Walthamstow. Easier to park, nice staff much more comfortable experience
November 2023 by The story corner
Friendly staff and they also have a vet at the back. The staff are super helpful and on my experience have stopped what their doing and assisted me. I am a returning customer and will continue. Its tidy and the products are displayed clearly
November 2023 by Charlotte Charlton
Just visited this store today (25 October 2023) to get a new dog tag for my puppy. My partner and I were served by a lovely assistant called Leah, she was warm, engaged and funny as she helped us with our purchase. 5 star service from Leah
August 2023 by A
This place is an absolute jokeAlways out of stock always delivery due in few days petspal workshop is another joke the staff here is not happy with the job their doing Petspal work shop only 20mins to be treated more like we are criminals was so uncomfortable their not friendly so cold face down they don?t want to be their management of this petshome is an absolute joke everything needs changing here
August 2023 by Louise
Visited this store to get some puppy supplies for my mums new dog. A lovely woman assisted us and gave us lots of advice and tips on what to buy and what to avoid. She took the time to really make sure all our pets needs were met and told me about savings that can be made via the pets at home app. I believe her name was Justina, I?m very sorry if I?ve got that wrong, she told me she had recently lost her cat at a young age, which we related to having said goodbye to our family dog recently. Great member of staff and knowledgeable about the products sold!
July 2023 by Fiona Smith
Pets at Home Enfield really care about animals. Unlike other pet stores, they have experienced staff who are always ready to answer all you pet queries. The Companion Care Vets is also amazing. So thorough and compassionate in their treatment of pets.OH! Join the Pets at Home Loyalty programme. You won?t regret it!
July 2023 by Fallen Angel
Always friendly and helpful... must admit I have yet to go to a pets at home where the atmosphere really does feel like home. The respect, the vibe from all staff members... it just is a lovely shop to go to... had many giggles too regarding fussy pets and all sorts
July 2023 by Pierce Tomlinson
A completely pointless store. Went to go and buy some fish. That was my aim, and 2 snails for my aquarium. Spent 20 minutes deciding what new additions I was going to get and was then told "sorry, we don't sell fish on Thursday's" I mean how absolutely bizarre. Is there a law? Or is it just pure laziness? But get this, went to pets at home in Waltham Abbey and guess what, I was sold fish... On a Thursday.However Pets at Home have lost a customer out of me, because if you don't pay really close attention to the fish, you'll miss the problems the fish are having. Poor water quality, lights are all turned off not one oxygenator running. Most of them have white spots and swim bladder so that's enough to put me off their stock. If you preach about looking after animals and are so edgy about people buying fish, then maybe you should do a much better job at looking after them.AVOID PETS AT HOME.
June 2023 by Mario Super
I do not recommend this store as a terrarist because this store is poorly managed - the shelves are always empty and dirty! deliveries do not cover the needs of customers in any way - and the staff does nothing about it - I worked in the store for over 9 years they do not perform their duties properly and are unpleasant to the customer when he complains! for the first time I met with such behavior I will understend if was a new employee, but it was a manager! you should be ashamed of your bad behavior and bad work.because of your mistakes I had to buy another sand today and pay £10 more when I asked if I would get any discount on it and was told they couldn't do it? I guess it's better to be rude and lose a client? congrats to you not having a brain
May 2023 by Martina Mia
Pets at Home is always good but sometimes They have a problem with prices.. You can see like £10 but when You go and check out.. is like double or completely different..
April 2023 by Serrise Rose
Kelly was very helpful! She helped us with how to look after a hamster and to set up the cage she was amazing
April 2023 by Samantha Hinkley
My son was super excited and the staff were so lovely, showing him the rabbits and the Guinea pigs!
January 2023 by Vivienne and Adam
Shop is fine but very small cat section not well stocked. If shopping for cats go elsewhere.
December 2022 by Voula Christou
Great ordering experience. Lovely people. Everything arrived on time. Slight confusion as I had three orders at the same time, but that was partly my fault and resolved quickly. Very cheerful, friendly, and helpful staff. (One chap seemed slightly overwhelmed but perhaps he was new ?). Good selection. Clean and tidy. Animals looked well cared for.
December 2022 by Maria Andreou
The staff give outstanding customer service always friendly and helpful very high standard.
