May 2023 by Lana G
One of the worst banks for business. Does nothing on a Saturday but machines. Slow and inattentive.
March 2023 by Giovanni Viglianisi
LISA and was very helpful ..prepared and friendly thank you very much
November 2022 by Tom H
Very slow service as only one person behind the till at peak times. Relatively low interest rates for savings yet high rates for borrowing. I wish they were more competitive to save the hassle of using services from other banks.Having said this the staff were friendly. They just need more of them
October 2022 by Kay P
This is a very busy branch with a very small banking hall. I find all the staff are always friendly and polite even though some of the customers can be VERY rude. A special mention to the manager John, I observed him deal with a very difficult customer, I felt he defused the irate customer and she walked out smiling. It is very rare nowadays to see a manager working on the shop floor. Just one thing I would like to mention is if you could have one more cashier that would provide a quicker service. Wishing this branch always stays open. Keep up the good work !
August 2022 by Uk Uk
Just a normal bank, I come here when I have multiple things to do in enfield town
June 2022 by gurdip roudh
Can not do anything in this bank on the weekend there is no counter service I cannot access my account
May 2022 by Tia Mcallister
Worse service ever! I?ve banked with NatWest for 15 years and I tried to open an account for my 13 year old son back in February. I?ve had to go back so many times because they haven?t uploaded some of the documents or didn?t ask for my signature it?s constantly something they have missed or didn?t do or I go in and I?m fobbed off. Only day I can go in with my son is Saturday so it?s constantly an inconvenience rushing there before I start work on Saturdays. Staff make you feel like they don?t want to help. Honestly worst branch I?ve ever had to deal with and to be told I have to go back there is ridiculous. I will be banking elsewhere
October 2021 by Hakan A
Very unhelpful staff, rude towards customers and always trying to send people out without any help given!? Maybe the bank managers should start checking out more often to see the amount of people having arguments with the staff working inside because of providing no service what so ever.
August 2021 by Claude Linden
Every day a queue as there is only one person on the cashier till, we have one person just hanging around but yes a long line of people. Come on NatWest Enfield your service is terrible. Fantastic wasting my lunch break queuing I could certainly think of better things to do and not everything has to be digital these days.
July 2019 by Rahima Begum
Not too sure why there are staff getting paid to stand around and simply refer those who are waiting in the queue to go to the online website. Apparently just about everything is online now according to them and if that is the case, then not sure why these people still have jobs. They don't try to help in the slightest or consider the fact that you have made the journey there so maybe they could still do something. They just tell you to head back and go online... Pathetic.
February 2019 by Christopher Lockwood
Always been with natwest but this branch and it's set up are making me consider leaving natwest all together. Always waiting, the waiting system is terrible. The set up is terrible, how your seen is terrible.
January 2019 by Michael Clarke
Absolute nightmare don't visit unless it's a last resort. Since installing an assortment of machines and doing away with counter staff behind a window which worked perfectly well service has plummeted. You now have to queue forever in the banking hall when you need to see someone at a till. The staff are friendly and polite but there are never enough of them servong at the tills. I also think it highly inapropriate for member of staff to be wandering up and down the queue asking you why you are there so everyone in the queue can here, what happened to privacy!
October 2018 by Viola Borowska
There is always a big queque and you need to wait for ages to be served.
August 2018 by ahmet mete
Staff are helpful. The wait to the counter was painful.
July 2018 by Robin J
I have found the staff to be quite rude and condescending here. I am sure the other NatWest branches are fine, but this branch is incompetent.
